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DEOMI-Test 2-Conflict management Exam Questions and Answers
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DEOMI-Test 2-Conflict management Exam Questions and Answers
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DEOMI-Test 2-Conflict managementExam Questions and Answers
What three assumptions is conflict based upon - Answers -Disagreement is inevitable,
conflict cannot be avoided since interdependence between groups is necessary,
agreement and maintaining interdependence is possible
What are the primary causes of conflict - Answers -Wants or needs differ, values differ,
different degrees of knowledge expectations, difference in the race, gender, ethnicity,
religion and age, & assumptions and perceptions
List reasons why conflict is destructive - Answers -It's diverts energy from more
important activities and issues, it destroys morale, it polarizes groups so that internal
cohesiveness is decreased, it deepens differences in values, and produces
irresponsible and regrettable behavior
What is known as a disagreement between people - Answers -Conflict
List reasons how conflict can be constructive - Answers -Conflict opens up issues of
importance, it increases the involvement of individuals, it causes authentic
communication to occur, it results in the solution of problems, serves as a release, helps
build cohesiveness, and helps individuals grow
What type of conflict can be characterized by an individual having conflicting internal
needs, values, and attitudes - Answers -Intra-personal conflict
What type of conflict takes place between two or more parties - Answers -Interpersonal
conflict
What type of conflict involves disagreements and misconceptions between team
members in the same group - Answers -Intragroup conflict
Which strategy to coping with conflict places the emphasis on the group solution -
Answers -Collaboration
Which negotiation skill is used to influence someone to change a behavior that may be
causing a problem - Answers -Initiation
After analyzing the problem by gathering information, what is the next step in the six
step problem-solving process - Answers -List possible solutions
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