1. Quality and Safety Education for Nurses (QSEN)
Answer
addresses the challenge to prepare nurses with the competencies needed to continuously improve
the quality of care in their work environments; focuses on improving programs within
accreditation
patient centered care, teamwork and collaboration, evidence-based practice, quality improvement,
safety, and informatics
2. Patient-centered care
Answer
involves listening to the patient and demonstrating re- spect and compassion
- emphasizes the patient or designee as the source of control and full partner in providing
compassionate and coordinated care based on respect for the patient's preferences, values, and
needs
K
integrate an understanding of multiple dimensions of person-centered care
patient, family, community, preferences and values; coordination and integration of care,
information, communication, and education; physical comfort and emotional support;
involvement of friends and family
S
elicit patient values, preferences, and express needs as a part of the clinical interview,
Implementation of the care plan, and evaluation of care
A
,value in seeing healthcare situations "through the patient's eyes"
3. Teamwork and collaboration
Answer
working side by side with other healthcare pro- fessionals while forming nursing skills. Calls for
functioning effectively within nursing and interprofessional teams, fostering open
communication, mutual respect, and shared decision making to achieve quality patient care
K
describe the scope of practice and the roles of healthcare team members
S
follow communication practices that minimize the risk associated with the handoff among
providers and across transition of care
A
acknowledge own potential to contribute to effective team functioning
4. Evidence-based practice (EBP)
Answer
involves adhering to the internal policies to standardize skills execution
- specifies the integration of the best current evidence with the clinical expertise and patient and
family preferences and values for the delivery of optimal healthcare
K
describe how evidence-based practice to include components of research evi- dence, clinical
expertise, and patient and family values
,S
base the individualized care plan on patient values and family values, clinical expertise, and
evidence
A
value to concept of evidence-based practice as integral to determining the best clinical practice
5. Quality improvement
Answer
involves routinely updating nursing policies and proce- dures. recommends the use of data to
monitor the outcomes of care processes and use of the improvement methods to design test
changes to continuously improve the quality and safety of healthcare services
K
recognition that nursing and other healthcare profession students are parts of systems of care
and care processes that affect outcomes for patients and their families
S
recommend introduction and emphasis in intermediate and advanced experi- ences
A
appreciate continuous quality improvement essential to the daily work of all healthcare
professionals
6. Safety
Answer
, A simplest traditional definition is the use of bed rails to ensure the patient does not fall during
the shift. assures the recognition of a culture of safety and minimization of the risk of harm to
patients through both systems effectiveness and individual performance.
K
examine human factors and other basic safety design principles as well as commonly used
unsafe practices (workarounds, dangerous abbreviations)
S
demonstrate the effective use of strategies to reduce the risk of harm to self and to others
A
value the contributions of standardization and reliability to safety
7. Informatics
Answer
consists of timely and accurate charting. also calls for using infor- mation and technology to
communicate, manage knowledge, mitigate error, and support decision making.
K
explain why information and technology skills are "essential" to safe patient practice/care
S
apply technology and information management tools to support the processes of care
A
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