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OMIS 442 Exam with Questions 100% Solved |Latest Update| Verified Answers
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OMIS 442 Exam with Questions 100% Solved |Latest Update| Verified Answers
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OMIS 442 Exam with Questions 100%Solved |Latest Update| Verified
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How do personal values fit into the quality picture? - ✔ANS -Personal initiative has a
positive impact on business success
-Quality begins with personal attitudes
-Quality focused individuals often exceed customer expectations
-Attitudes can be changed through awareness and effort
What is a business process? - ✔ANS A set of related, structured activities or tasks that
produce a specific service or product
Why is process management important? - ✔ANS Prevents defects and errors
Eliminates wasted and redundancy
Leads to better quality and improved company performance
3 process management activities - ✔ANS Process Design
Process Control
Process Improvement
Process design - ✔ANS ensuring inputs to the process are adequate, and the process
can achieve its requirements
, Process control - ✔ANS maintaining consistency in output by assessing performance
and taking corrective action when necessary
Process Improvement - ✔ANS continually seeking to achieve higher levels of performance
in the process
Services vs Manufacturing - ✔ANS Services are intangible
Services are high in customization
High customer contact in services
Service production and consumption occur simultaneously
Similarities between Service & Mfg - ✔ANS the customer is the core of the business,
and customer needs provide the major input for design
5 dimension of service quality (in order) - ✔ANS 1. Reliability
2. Responsiveness
3. Assurance
4. Empathy
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