EXAM2LodgingManagementQuestionswithAnswers.
front office - Correct Answer the department within the hotel responsible for guest
reservations, registration, service, and payment
front desk - Correct Answer the area within the hotel used for guest registration and
payment
FOM - Correct Answer Th...
EXAM 2 Lodging Management Questions with Answers.
front office - Correct Answer the department within the hotel responsible for guest
reservations, registration, service, and payment
front desk - Correct Answer the area within the hotel used for guest registration and
payment
FOM - Correct Answer The hotel industry term for front office manager
The front office is responsible for managing three very important areas: - Correct Answer
the property management system, guest services, and guest accounting/ data
management
Property management system - Correct Answer the industry term for the computerized
system used to record guest reservations, financial information, and other data related to
the operation of a hotel's front office
Central Reservation System - Correct Answer the industry term for the computerized
program used to record guest room reservations
back-up system - Correct Answer Redundant hardware and/or software operated in
parallel to the system it serves. Used in times of failure or power outages, such systems
are often operated on batteires
Night audit - Correct Answer The process of reviewing for accuracy and completeness the
accounting transactions from one day to conclude, or "close," that day's sales information
in preparation for recording the transactions of the next day.
night auditor - Correct Answer The individual who performs the daily review of all the
financial transactions with hotel guests recorded by the front office.
Folio - Correct Answer detailed lists a hotel guests room charges as well as other charges
authorized by the guest
sell out - Correct Answer (1) A situation in which all available rooms are sold. A hotel, area,
or entire city may, if demand is strong enough, sell out. (2) A period of time in which
management must attempt to optimize ADR.
historical data - Correct Answer information related to the stays of past guests
revenue manger - Correct Answer an individual whose major task consists of forecasting
room demand so that the hotel can maximize RevPar.
Rack rate - Correct Answer the price at which a hotel sells its rooms when no discounts of
any kind are offered to the guest
, Walk - Correct Answer a situation in which a guest with a reservation is relocated from the
reserved hotel to another hotel because no room was available at the reserved hotel
Transient guests - Correct Answer individual guests who are not part of a group or tour
booking. can be further subdivided by traveler demogrpahics to obtain more detailed
information about the type of guests staying in the the hotel
Contract rate - Correct Answer A fixed term room rate that is agreed to in advance and for
the length of the contract agreement.
Upselling - Correct Answer Tactics used to increase the hotel's average daily rate (ADR)
by encouraging guests to reserve higher-priced rooms with better or more amenities than
are provided with lower-priced rooms.
Black out date - Correct Answer Specific day(s) when the hotel is sold out and/or is not
accepting normal reservations.
Registration card - Correct Answer A document that provides details such as guests name,
arrival date, rate paid, and departure date. It forms the basic for the legal contract between
the hotel and the guest
Call Accounting - Correct Answer the system used by a hotel to document and charge
guests for the use of their in-room telephones
PBX - Correct Answer Short for "Private Branch Exchange." The system within the hotel
used to process incoming, internal, and outgoing telephone calls.
Director of Sales and Marketing - Correct Answer the person responsible for leading a
hotel's marketing efforts
sales - Correct Answer activities directly related to a clients purchase of hotel rooms or
services
marketing - Correct Answer activities directly related to increasing a potential guest's
awareness of a hotel
site tour - Correct Answer a potential customer's physical visit to a hotel that is hosted by a
member of the hotel's staff
Bid - Correct Answer an offer by a hotel to supply sleeping rooms, meeting spaces, to a
potential client at a stated price
pickup - Correct Answer the actual number of rooms purchased by a client in a specific
time period
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