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Final Exam Study Guide (IHS) Questions and Answers 100% Verified
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Final Exam Study Guide (IHS)
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Final Exam Study Guide (IHS)(Ch. 5) Two components of problems - answer Knowing how clients view their situation
Predicting what they perceive to be a problem
(Ch. 5) How the client perceives the problem - answer Cultural values of society
Developmental needs of the individual
(Ch. 5) Barriers to seeking help - answer Their own perspective of the situation
Embarrassment
Cultural factors
Cost
Transportation and time
Fear
(Ch. 5) Self-referral vs. Involuntary placement - answerSelf-referrals may experience a
more productive helping relationship than those forced into placement. Individuals seek
treatment because they are desperate and confused.
(Ch. 5) Wellness Model - answerThe Creative Self (define our unique place or
perspective)
The Coping Self (leisure, stress management, self-worth, and realistic beliefs
The Social Self (relationships and connections with friends and family)
The Essential Self (the search for meaning for individual lives and includes present
contributions and legacy)
The Physical Self (good nutrition and exercise)
(Ch. 5) Developmental vs. Situational problems - answerDevelopmental: needs are
predictable, lifespan development and transitions
Situational: problems result from accidents, crimes, disasters, and major changes in life
(Ch. 5) Maslows Hierarchy and Basic Needs - answerPhysiological needs (food, rest,
water, shelter)
Safety needs (protection, security)
Social needs (acceptance, love)
Esteem needs (recognition, independence)
Self-Actualization
(Ch. 5) What constitutes client satisfaction - answerConcrete outcomes (better living
conditions, food, or new skills)
, (Ch. 6) VALUES (Acceptance) - answerAbility of the helper to be receptive to the client
regardless of.....
(Ch. 6) VALUES (Understanding) - answer1. Our way isn't the only way
2. Emotions gets in the way of objectivity
3. No religious belief, ideology, or "pressing need" justifies violating another person's
basic human rights.
(Ch. 6) VALUES (Respect for individuality) - answerQualities of characteristics that
make each person unique
(Ch. 6) VALUES (Self-determination - answerAct of deciding for one's self a course of
action or resolution to a problem
(Ch. 6) VALUES (Confidentiality) - answerThe helper's assurance to clients that their
cases will not be discussed with others
(Ch. 6) Self-determination and why it's important - answerYou have to be determined
that you can do something if you actually want a chance of doing it.
(Ch. 6) Breaking Confidentiality - answerSharing information with supervisors or in staff
meetings where the client's best interests are being served
(Ch. 6) Empathy and examples - answerAcceptance of another person
"I know what it's like"
"You're not alone"
(Ch. 6) Helper characteristics - answerSelf-aware (lifelong commitment to personal
growth and understanding)
Communication skills (engaging appropriately and respectfully)
Empathy
Responsibility/Commitment (code of ethics guides behavior)
Flexibility (willing to admit when wrong, can change direction when necessary, accepts
feedback, and seeks new ways of understanding
(Ch. 6) Helper Job Responsibilities - answerSpecialists (certification from professional
groups, licenses, by governing bodies, and degrees from educational institutions)
Human Service Professionals (perform some traditional counseling functions, but also
advocate and mobilize)
Peers and Volunteers (little or no training or training is offered to help prepare)
(Ch. 6) Roles of Helpers - answerProvide Direct Service (Caregiver, Crisis Intervener),
Perform Administrative Work (Broker, Evaluator),
Working With the Community (Advocate, Outreach Worker)
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