NURS272 Final Exam Questions And
Correct Answers
Broad opening statement - answerOpening statement or question to begin rapport.
EX: Nurse: Good morning Mr. Smith. How are you feeling today? (Said with presence and eye
contact)
clarification - answerSeeking to make clear that which is not mean...
Client: "I can't talk to you or anyone. It's a waste of time."
Nurse: "Do you feel that no one understands?"
Seeking validation - answer✔searching for mutual understanding
Nurse: "You seem to be feeling better now after your bath." Or "I believe you are telling me
that......."
Acknowledge - answer✔Acknowledging what the client has said
Nurse: "im sorry"
Sharing - answer✔Sharing your personal experiences AS APPROPRIATE. Use sparingly and
only when appropriate. This technique must be used for the client's benefit and
not to meet the nurse's needs. *Can easily be a block*
Closing - answer✔statements at the end of an interaction that close in a meaningful way
therapeutic communication - answer✔communication that is goal directed and focused dialogue
between nurse and patient. involves exchange of ideas, feelings, and attitudes related to desired
heath outcomes.
characteristics and purpose of therapeutic communication - answer✔1. client centered
2. goal directed
3. defined rules and boundaries
4. individualized strategies: nurse adjusts approaches as needed
5. nonjudgemental
timing of therapeutic communication - answer✔1. emotional readiness: low readiness
2. energy conservation: remember Maslow
characteristics of verbal communication - answer✔1. words are symbols used to think about
ideas, share, and validate meaning. letters are symbols of vocalizations
2. differences influence communication
paralanguage - answer✔vocalic behaviors that communicate meaning along with verbal behavior
characteristics of nonverbal communication - answer✔1. body language often conveys true
emotions
2. cultural/gender differences
3. cues/facial expressions (posture, rhythm of moves, gestures, stance, eye contact)
4. clothing/grooming (tells about mental status, SES, etc)
active listening - answer✔1. hear client message: beyond listening
2. decode its meaning
3. provide feedback concerning nurse's understanding of message
4. SOLER
SOLER - answer✔demonstrate active listening.
S: sit square or at an angle so you face person
O: open posture, not crossing arms/legs
L: lean forward a bit
E: eye contact to comfort of patient
R: relax, no fidgeting
Questions to start therapeutic communication - answer✔open-ended, closed, focused,
open ended questions - answer✔open to interpretation. start with how, what, where, where but
NEVER use why
closed questions - answer✔yes or no info. start with do, will, can
focused questions - answer✔limiting, but answer is more than yes or no
communication assessment - answer✔1. verbal: fluency, accents, organization2. 2. written: able
to write/read? how much/what level/how well
3. nonverbal
4. environment: hospital, clinic, LTC, community, home, etc
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller sirjoel. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.