FAM 104 Test 1 Study Guide with Complete Solutions
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Course
2024/2025
Institution
2024/2025
FAM 104 Test 1 Study Guide with
Complete Solutions
Identify the four skills of emotional intelligence - Answer-1) Self Awareness - Being able to
understand what you're feeling
2) Self Management - Being able to handle your emotions
3) Social Awareness - Knowing/reading other people's emotions
...
Identify the 5 principles of Interest Based negotiations - Answer✔✔-1) Separate the people
from the problem
- Problem = the thing you're trying to solve
- Separate the problem from the relationship
2) Focus on Interests
- Ask why to find common ground
3) Create options for mutual gain
4) Define Objective Criteria
- Something you both agree to (carfax)
5) Develop your BATNA
- BATNA - Best Alternative to a Negotiated Agreement
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