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Ryanair sales + service exam revision Questions with Solutions 2024 $15.99   Add to cart

Exam (elaborations)

Ryanair sales + service exam revision Questions with Solutions 2024

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  • Course
  • RYANAIR
  • Institution
  • RYANAIR

Ryanair sales + service exam revision

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  • October 16, 2024
  • 4
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • RYANAIR
  • RYANAIR
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Dreamer252
Ryanair sales + service exam revision

Ways to attract customers' attention - answer catalogues, PA's, trolley display

Setting up your trolley - answer time of day, eye-catching + attractive, customer profile,
safety

Preparing PA's - answer average attention for listening: 19 SECS , keep it SHORT +
EFFECTIVE, make it PERSONAL, TONE of voice, COMBINE (product display), use
POSITIVE WORDS, be HONEST, PASSENGER PROFILE + SEASON

Where to get product info from - answer inflight catalogues, crew (website), crew
communication plan (crew room), memo book (crew room), FRTV (crew room), VPOS
device, trade shows, intranet, fleet tweet

Sales techniques - answer link selling, alternative selling, up/down selling, personal
recommendations, selling to a group/couple

Link selling - answer encouraging the passenger to buy another item by offering a good
combo (beer and pringles, coffee and croissant)

Alternative selling - answeroffering another product instead of what was requested if it is
out of stock

Up-selling - answeroffering something more expensive that will benefit the customer

Down-selling - answeroffering a lower priced alternative to make a sale

Flow of service - answercatalogues, hot food pre-orders, bar service, gash collection,
scratch cards, gifts service

Where to get your receipt - answerryanair.com - manage my booking

2 Things you must mention in your PA - answer1 privce on board vs high street price 2
percentage of the discount

Sales de-briefing - answer1 what went well/not so well, 2 areas for improvement 3 ask
for questions/concerns/speak up

Notes only - answerSwedish Kroner, Norwegian/Danish Kroner, US Dollars, Polish
Zloty, Hungarian Forint

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