SDV FINAL TEST REVIEW QUESTIONS
WITH CORRECT ANSWERS
Maintaining good eye contact, nods, and light questions are forms of verbal and non-
verbal feedback. - Answer true
Putting your emotions on hold is a way to allow you to listen better. - Answer true
A person sitting with their legs crossed the other way, slumped over, and arms crossed
across their chest indicates that the person is - Answer uninterested
In asynchronous communication, there can be considerable time lag between two
communication events; such as a question and answer or a comment and response. -
Answer true
Not being a good listener can inhibit the kinds of relationships you build and groups in
which you communicate. - Answer true
Which of the following is not helpful in developing listening skills? - Answer Judge the
speaker
Giving someone the benefit of your full attention is a form of - Answer empathy
When a person tunes out another because they disagree with what is being said, that
person is usually mentally preparing a rebuttal. - Answer true
By considering the writer's purpose in preparing the document you are focusing on -
Answer intention
Making an effort to get to know others, letting others see who you really are, and being
open in your interests are starting points for making new friends. - Answer true
Making a conscious effort to turn off filters, ignore distractions, and tune into what the
other person is saying; is called what kind listening? - Answer active
Jamila Lyiscott says that she is trilingual because she speaks 3 versions of English.
How does she decide which dialect to speak at which time? - Answer She speaks one
version at work, one at home and one with her peers.
, Depends on where she is and who she is speaking too (otherwise known as code
switching).
Talking with instructors can help one to feel more comfortable in and connected to
college. - Answer true
It is worthwhile to speak with an instructor when you disagree about a grade because of
what you will learn in this interaction. - Answer true
A mentor is someone you look up to and whose advice and guidance you respect. -
Answer true
Review the case of Jamal. Question one and the four questions following, will refer to
this case study:
Jamal wants to attend NOVA and transfer to George Mason University after graduating
in two years. He has applied to NOVA for the upcoming semester. This is his first time
attending college and he met with an advisor who provided him the steps he needs to
take to enroll in courses several weeks ago; which include the financial aid application,
placement testing, and orientation. The semester start is just a few weeks away and he
has not taken the placement tests because he has not felt motivated. Whenever Jamal
goes online to review NOVA's financial aid webpage and begin the financial aid
application, he is distracted by the social media notifications on his smartphone.
What is Jamal's subjective goal?
Ask the advisor what the steps are again. - Answer Attend college.
Which of the following would be an objective goal for Jamal? - Answer Take the
placement tests by the end of the week.
Which of the following is a process goal for Jamal to be considered for financial aid? -
Answer Review the information on NOVA's financial aid website.
Complete the financial aid application.
Jamal's not feeling motivated is considered which of the following? - Answer internal
For Jamal, social media is acting as what? - Answer An external roadblock
Why should you set goals? - Answer A goal can keep you on task.
A goal can improve performance.
A goal can prolong persistence.
A goal can prepare you for roadblocks.
The following is an example of a strong objective:
"Pass biology exam." - Answer no
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