APCO Study Questions And Correct
Answers
P.S.A.P stands for? - answerPublic Safety Answering Point
Ethics - answerinvolves personal/professional organization, rules of conduct.
Professionalism - answerWho you are - inner character what you do - behavior exhibited and
how others perceive you.
...
Open ended question - answer✔A question that cannot be answered "yes" or "no"
Restating a speaker's main points in your own words is applying the active listening technique (
reflecting what they are saying back to them) of - answer✔paraphrasing
Reflecting feelings (active listening technique) - answer✔is repeating in a short declarative
statement the emotions or feelings the speaker is communicating
Good customer service - answer✔means treating callers with diligence, consideration and
respect
Emergency calls may come in on - answer✔administrative (non 9-1-1) lines
A ministerial duty - answer✔is an act done under the authority of a superior which involves
obedience to instruction.
VoIP - answer✔is technology that allows you to make telephone calls using the internet.
VoIP stands for - answer✔Voice over internet protocol
Non-verbal attending - answer✔an example is maintaining eye contact.
An accurate description of weapons is - answer✔critical information for all first responders. (not
just police officers)
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