APCO TEST STUDY GUIDE Questions And Correct Answers
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Course
APCO
Institution
APCO
APCO TEST STUDY GUIDE Questions And
Correct Answers
PSAP - answerPublic Safety Answering Point
Professionalism - answerWho you are inner character what you do ( behavior exhibited and
how others perceive you image projected
Chain of Command - answerDefines the relationships between telecommuni...
5 components of the communication cycle - answer✔Sender , receiver , message , medium ,
feedback
Active Listening - answer✔Demonstrating an interest and understanding in what is being said
4 techniques for active listening - answer✔Nonverbal attending , open- ended questions ,
paraphrasing and reflecting feelings
Non - Verbal Attending - answer✔Physically signaling that you are listening
Open - Ended Questions - answer✔Questions that cannot be answered with " yes " or " no "
4W's - answer✔Where , when , what , who ( plus weapons if applicable )
Paraphrasing - answer✔A brief rephrasing of information provided by the sender
Paraphrasing also assists you listening for the - answer✔Main points
Reflecting Feelings - answer✔Repeating in a short declarative statement the emotions the sender
is communicating
Observation - answer✔The act of noting and recording facts and events
Inference - answer✔Deriving a conclusion based on something known or assumed
You are not the problem , you are part of the - answer✔Solution
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