Master Resilience Training exam 2025
GRADED A
all behavior is a form of communication - CORRECT ANSWER True
The Directive Staff approach is a response to which Crisis Development Model
behavior level? - CORRECT ANSWER Defensive
When a person is in a tension reduction, what is an appropriate ...
all behavior is a form of communication - CORRECT ANSWER True
The Directive Staff approach is a response to which Crisis Development Model
behavior level? - CORRECT ANSWER Defensive
When a person is in a tension reduction, what is an appropriate response? -
CORRECT ANSWER Re-establish the relationship
Which of the following statements best describes rational detachment? -
CORRECT ANSWER Remain professional by managing your own behavior
and attitude
Precipitation factors are underlying reasons for behavior - CORRECT ANSWER
True
You can influence the crisis by controlling another persons attitude. - CORRECT
ANSWER False
What is something to keep in mind when listening with empathy? - CORRECT
ANSWER Give your undivided attention
The Supportive Stance is managing your position, posture, and proximity in
relation to the person in crisis - CORRECT ANSWER True
Nonverbal communication includes which of the following? - CORRECT
ANSWER Body Language
When a person asks a question you perceive as challenging (such as "Who do you
think you are?) the recommended response would be to_____ - CORRECT
ANSWER Downplay the challenge
,Important points for limit settings are: - CORRECT ANSWER Being
respectful, simple, and reasonable
The verbal escalation continuum is an expansion of which behavior level of the
crisis development model? - CORRECT ANSWER Defensive
Removing potential hazards in your environment can improve safety - CORRECT
ANSWER True
When you notice your coworker in a situation that continues to escalate what
should you do? - CORRECT ANSWER Use a coordinated and collaborative
approach
The physical skills review framework allows you to reflect on the suitability of
each restrictive intervention to maximize safety and minimize _________ -
CORRECT ANSWER Harm
Restrictive interventions should always be considered as a last resort -
CORRECT ANSWER True
What is resiliency? - CORRECT ANSWER Resiliency is the ability to grow and
thrive in the face of challenges and bounce back from adversity and build core
compentencies that enable mental toughness, optimal performance, strong
leadership, and goal achievment.
What are the resiliency compentencies? - CORRECT ANSWER 1. Self-
awareness
2. Self-regulation
3. Optimism
4. Mental Agility
5. Strength of Character
6. Connection
Resiliency Training is broken into 4 modules, what are they? - CORRECT
ANSWER Resilience
Building Mental Toughness
Building Character Strengths
Building Strong Relationships
What are the 7 skills of Building Mental Toughness? - CORRECT ANSWER 1.
ATC Model
,2. Avoid Thinking Traps
3. Detect Icebergs
4. Problem Solving
5. Put it in Perspective
6. Mental Games
7. Rel-Time Resilience
What is the ATC Model? - CORRECT ANSWER The ATC Model highlights the
link between thoughts and emotions or reactions.
The ATC Model is used to identify the Activating Event, your heat of the moment
Thoughts, and Consequences of those thoughts.
What is a Thinking Trap? - CORRECT ANSWER A common pattern in thinking
that, particularly when under stress, prevents a person from seeing the siuation
accurately.
What are the most common thinking traps? - CORRECT ANSWER 1. Jumping
to conclusions
2. Mind reading
3. Me, me, me
4. Them, them, them
5. Always, always, always
6. Everything, everything, everything
What is Jumping to conclusions? - CORRECT ANSWER Being certain about
facts or situation despite having little to no evidence
What is Mind reading? - CORRECT ANSWER assuming you know what
another person is thinking or expecting a person to know what you are thinking
What is Me, me, me? - CORRECT ANSWER believing that you are the sole
cause of every situation
What is Them, them, them? - CORRECT ANSWER believing everyone but you
or circumstances are sole cause of every problem
What is Always, always, always? - CORRECT ANSWER believing that
negitive events or circumstances are unchangable and that you have little or no
control over them
, What is Everything, everything, everything? - CORRECT ANSWER believing
that you can judge one's worth/ character based on a single event or that what
caused the problem is going to negitively affect many areas of one's life
What is the critical question for Jumping to conclusions? - CORRECT ANSWER
Slow down: What is the evidence for and against my thoughts?
What is the critical question for Mind reading? - CORRECT ANSWER Speak
up: Did I express myself? Did I ask for information?
What is the critical question for Me, me, me? - CORRECT ANSWER Look
outward: How did others and/or circumstances contribute?
What is the critical question for Them, them, them? - CORRECT ANSWER
Look inward: How did I contribute?
What is the critical question for Always, always, always? - CORRECT ANSWER
Grab control control: What is changeable? What can I control
What is the critical question for Everything, everything, everything? - CORRECT
ANSWER Get specific: What is the specific behavior that explains the
situation? What specific area of my life will be affected?
What are the key principles of avoiding thinking traps? - CORRECT ANSWER
1. They're common
2. They narrow our field of vision
3. Notice patterns
4. Use critical questions
5. Mental agility
What is detecting icebergs? - CORRECT ANSWER Detecting Icebergs is used
to identify core beliefs and core values that fuel what we say to ourselves in the
heat of the moment and, at times, lead to emotions and reactions that are out of
proportion.
What are heat of the moment thoughts? - CORRECT ANSWER Our internal
radio station, they are on the surface of our awareness and can easily be tuned
into
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