Human Resources Test 1 Study Guide 2024
sustainable competitive advantage - Answer-capability that creates value for customers that
rivals can't copy quickly or easily and that allows the organization to differentiate its products or
services from those of competitors
professional associations ...
centralization - Answer✔✔-third major component of organizational structure, it is the degree
to which decision making is concentrated within the organization. has to do with dispersion of
authority for decision making and delegation of authority
cost leadership strategy - Answer✔✔-you are interested in minimizing all internal costs,
including employee costs. concerned with maximum efficiency and effectivenes
strategy - Answer✔✔-plan of action designed to achieve a particular set of objectives. it takes
into account the external (industry and macro-) environment and the internal (organizational)
environment in order to create strategic advantage
ROI from an HR perspective - Answer✔✔-training, outsourcing, benefits, diversity, and many
others. in each of these areas we can calculate the cost of the process- whether that process is
training, diversity management, or anything else- and compare that to the returns we get from
the process
retaliation - Answer✔✔-situation where the organization takes an "adverse employment action"
against an employee because the employee brought discrimination charges against the
organization or supported someone who brought discrimination charges against the company
USERRA - Answer✔✔-it was passed to ensure the civilian reemployment rights of military
members who were called away from their regular (nonmilitary) jobs by US government orders.
NO minimum number of employees required for coverage by USERRA
ADA - Answer✔✔-Americans with Disabilities Act, deals with age discrimination against disabled
individuals was the 1973 Rehabilitation Act. it states that agencies of the federal government,
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