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MGT 6681 EXAM/81 ACCURATE QUESTIONS AND ANSWERS
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MGT 6681 EXAM/81 ACCURATE QUESTIONS AND ANSWERS
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MGT 6681 EXAM/81 ACCURATEQUESTIONS AND ANSWERS
What are the 3 types of change? - -Planned, continuous, discontinuous
-continious change - -change is continuous or incremental. ex. white water
rapids are always flowing
-discontinuous change - -or episodic - stability with periods of drastic
change
-planned change - -enacted by the individuals in the organization. High
level management plan out the change
-Lewin's Change Model - -episodic - planned change that explains how to
initiate, manage, and stabilize the change process
*three stages: unfreezing, changing, and refreezing
-action research change - -continuous
1. identify the problem
2. gather data
3. interpret data
4. act on evidence
5. evaluate results
6. what are the next steps for the org?
-general model of planned change - -1. Entering and contracting (identify
we need to do something)
2. diagnosing
3. planning and implementing change
4. evaluating and institutionalizing change
-what are the different types of planned change? - -magnitude of
change(incremental or quantum)
degree of organization (over-organized or under organized)
domestic v. international settings
-Critique of planned change - -change is not linear, change is a complex
process
-What are the levels of change? - -diagnostic or dialogic
, -what is the diagnostic level of change? - -how we look at change. Either
objective (same results) or open system( not going to see much change with
the same skill set in managers.
-What is the dialogic level of change? - -individuals matter. Social
construct(how indiv. interact within org.) , networks of people. Change is
emergent and interactive.
-properties of change systems - -environment, inputs - transformation -
outputs, boundaries, feedback, alignment
-Open systems model - -inputs (transformation, energy) -> transformation
(social and tech component) -> outputs (finished goods, services)
-what is the key to diagnosing organization systems? - -know what to look
for at each org. level. org. or group or individual. also recognize how the
levels affect each other
-diagnostic model - org. level - -inputs - general environment, task
environment and enacted environment
design component - structure, technology, HR systems and management
processes
outputs - org. effectiveness (performance, productivity, stakeholder
satisfaction)
-In the organizational level diagnostic model, what does it show? - -how the
design components change the strategy either positively or negatively
through the outputs.
-What does the group level diagnostic model show? - -How the team came
about, does the group fit within the overall group org? does the org. have a
purpose for this group or team?
-What are the two basic strategies? - -low cost provider or product
differentiation
-individual level diagnostic model - -inputs - org. design, culture, group
design, personal characteristics
design components - skill variety, task identity, autonomy, task significance,
feedback about results
outputs- individual effectiveness. eg. job satisfaction, performance, personal
development, absenteeism
-What does the individual diagnostic model show? - -how/where does the
individual fit within the org?
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