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MGT 6681 - Final Exam Questions WITH Accurate Solutions
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MGT 6681 - Final Exam Questions WITH Accurate Solutions
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MGT 6681 - Final Exam QuestionsWITH Accurate Solutions
Ensure that people understand what is going to happen and what is required
of them - -Director
-Outline the nature of the change, paying attention to the range of interests
affected, power relationships, and actions that could disrupt the change. - -
Navigator
-Let people know the why of the changes, their inevitability, and how best to
cope and survive. - -Caretaker
-Ensure that people share similar values, and understand what actions are
appropriate to those values. - -Coach
-Give employees a sense of what is going on through storytelling and
metaphors. - -Interpreter
-Reinforce the view that change processes cannot always be predicted, and
that creative and innovative outcomes can be achieved, even though few in
the organization could have anticipated these. - -Nurturer
-The use of language can also reflect underlying _______ and gender
relationships - -Power
-The term "_____ ____" describes the various signs and clues that indicate
how ___________ someone is. - -Power tells, powerful
-Communication models have been criticized for ignoring the role of _______
in organizational change. - -Emotions
-_______ can interfere with the communications process - -Emotions
-______ can also be a positive resource, contributing to staff willingness,
commitment, and support for change. - -Emotions
-_______ ______ communicate vision and urgency and can aid the formation
of powerful change coalitions. - -Emotional appeals
-Thinking about how others are likely to think and feel about a change. - -
Perspective taking
, -Engaging in intentional, interpersonal interactions with staff to minimize
their perceptions that changes are likely to lead to harm for them. - -Threat-
reducing behavior
-Self-evaluation to reduce the emergence of negative emotions and to
identify corrective actions where necessary. - -Reflection
-Choice of words and tone of a message can lead to misunderstandings and
misinterpretations. - -Language
-Men and women use different communication styles, which can leave to
misunderstandings. - -Gender differences
-Research shows that employees distort upward communication, and that
superiors often have a limited understanding of subordinates' roles,
experiences, and problems. - -Power differences
-Organization culture and history, as well physical setting, can color the way
in which change communications are transmitted and interpreted. - -Context
-Different cultures have different expectations concerning formal and
informal communication. - -Cultural diversity
-Emotional arousal interferes with message transmission and receipt, and
emotional responses to change communication can be negative or positive. -
-Emotion
-_______ is an issue that many organizations overlook - -Communication
-A survey of 100 UK employers found that only ___ had formal
communication strategies - -40%
-The ____ were keeping staff informed of changes and strategies, staff
engagement, and providing information about policies and procedures. - -
Main goals of internal communications
-The ____ were department meetings, one-on-one meetings with line
managers, team meetings, letters and memos, and email. - -most popular
communication methods
-There was ____ communication method - -no one best
-_____ was seen as more effective than print or computer-based methods. -
-Face-to-face
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