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Biggby Test Review
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Exam of 8 pages for the course Biggby at Biggby (Biggby Test Review)
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BIGGBY BEST TEST REVIEWQUESTIONS AND 100% VERIFIED
ANSWERS GRADE A
t1. select the correct version of P of PERC - b. Perception by customers that we respect their time and
move them as quickly as possible
2. select the correct version of E of PERC - a. every customer leaves the store in a better mood than
when the customer arrived
3. select the correct version of R of PERC - d. recognize each customer as an individual
4. select the correct version C of PERC - c. consistently produce a high quality beverage
5. select the correct version of the Mission Statement - e. create one new BIGGBY COFFEE fanatic per
day, per store, who will promote us to others
6. which pair of procedures more directly affect P of PERC - d. greet customers within 3 steps of the
door; Thank customers for their patience when service is slow
7. which pair of procedures most directly affect E of PERC - c. run laps every 15 minutes; Engage
customers with energy, excitement, and enthusiasm
8. which pair of procedure most directly affect R of PERC - e. learn customers' names, drinks, and stories;
Make suggestions to customers who don't know what to order
9. which pair of procedures most directly affect C of PERC - a. never serve lattes with more than 1/2" of
foam; use exact measurements when preparing drinks - don't guess
, 10. select the correct version of our Cultural Values - e. Make Friends. Have Fun. Be Yourself. Share Great
Coffee.
11. which of the following is NOT a part of our Appearance and Uniform Policy - b. you must wear white
socks
12. how and why do we wear an apron - d. over the neck, with seams facing in, tied in the back; it keeps
germs on our clothes off of equipment & food
13. what does FIFO stand for? Which products do we use FIFO on - c. first in, First out; all of our products
14. what concentration should the sanitizer solution be (in ppm) and how long should dishes be
submerged - b. 150/200 ppm and above; 1 minute
15. what is the Five Minute Rule - c. all products must be available w/ the door unlocked 5 minutes
before open and until five minutes past
16. when a customer orders Iced Coffee, the store Cashier must ask if they want cream or sugar - a. true
17. define the term Fair Trade Coffee, and which of our coffees are Fair Trade - d. farmers organized as
cooperatives are paid fairly for their beans ; Black & Tan (50%), French Roast, and Rwanda
18. define the term 'organic coffee' and which of our coffees are organic - b. coffee that is grown without
pesticides; Black & Tan (50%), French Roast, and Costa Rica
19. what are the two biggest enemies of coffee (that affect the freshness of the beans) - d. moisture and
air
20. you can save time during the morning rush by grinding coffee ahead of time. T/F - b. false
21. what is the roast for BIGGBY Best Blend - b. medium
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