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Biggby Coffee Trainee Study Guide
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Biggby Coffee Trainee Study Guide
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BIGGBY COFFEE TRAINEE STUDYGUIDE 100% SOLVED QUESTIONS AND
ANSWERS
v "P"erc - Perception by customers that we respect their time and move them as quickly as possible.
p"E"rc - Every customer leaves the store in a better mood than when the customer arrived.
pe"R"c - Recognize each customer as an individual.
per"C" - Consistently produce a high quality beverage.
Mission Statement - Create one new BIGGBY COFFEE fanatic per day, per store, who will actively
promote us to others.
Cultural Values - Be Happy-Make Friends-Have Fun-Love People-Drink Great Coffee
FIFO - First in, First out; all of our products
Shotpuller's Position Priorities - 1. Pull Shots and Set up Drinks
2. Brew Coffee
3. Run Laps/Maintain Facility
How many seconds do shots take to pull? - 19-23 seconds
How long do espresso shots stay good/fresh? - 30 seconds
, Ingredients in the Americano-what does it taste like? - 3/4 Hot water and espresso; Brewed coffee
How often should coffee be check and what temperature should it be? - Every 3 hours and 165*F
What is a Cafe Au Lait? - 1/2 cup French Roast and velvetized milk
What is Fair Trade Coffee? What kinds do we have? - Farmers who are organized as co-ops are paid fairly
for their beans. Black&Tan, French Roast, & Rwanda.
Milksteamer's Position Priorities - 1. Steam milk, prepare and serve drinks
2. Actively engage each customer in conversation
3. Clean and restock
Which letters of PERC can be effected through the Milksteamer's actively engaging the customers in
conversation? - P, E, & R
Serving Temperature of hot drinks? - 150*F
Serving Temperature of extra hot drinks? - 160*F
Serving Temperature of not hot, hot drinks? - 120*F
What is tisane? - a herbal infusion of fruits, herbs, and flowers.
Cashier's Position Priorities - 1. Greet customers within three steps of the doors and complete their
transactions as quickly as possible.
2. Build sales through suggestive selling
3. Clean and restock the POP area, including food
A hot coffee drink suggestion? - Carmel Marvel
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