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RHFAC EXAM STUDY GUIDE
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RHFAC EXAM STUDY GUIDE
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RHFAC EXAM STUDY GUIDEbuilt environment - Answers-physical spaces and places where people live, work, learn
and play
accessibility - Answers-degree to which a product, device, activity, facility, service or
environment allows everyone to participate fully and is available to everyone on an
equal basis
Meaningful access - Answers-access that meets the real accessibility needs of all users
of a Site, regardless of their physical ability
Seeing - Answers-sensory disability, includes people with blindness and low vision
Hearing - Answers-sensory disability, includes people with partial hearing loss to total
hearing loss
Physical disabilities - Answers-includes mobility, flexibility, dexterity, and pain
Medical model of disability - Answers-disability as a medical condition and expects the
person with the disability to change to fit with society
Social model of disability - Answers-method of looking at the disability experience
considers an individual's needs in the context of wider society. Focuses on barriers
created by society
Barriers to Accessibility - Answers-Accessibility for Ontarians with Disabilities Act
identifies five barriers—attitudinal, architectural and physical, organizational or systemic,
information or communications, technology
attitudinal barriers - Answers-behaviours, perceptions and assumptions that discriminate
against persons with disabilities
Assuming a person with a physical disability is not capable of being employed,
Assuming a person with hearing loss cannot effectively communicate socially or in a
work setting,
Assuming that someone with vision loss cannot navigate public transportation, city
streets or even a filing cabinet,
Assuming that a person with mental health issues cannot handle stress.
Architectural or Physical - Answers-elements of buildings or outdoor spaces that block
or limit access to persons with disabilities,
, Sidewalks, hallways, and doorways that are too narrow for a wheelchair, scooter or
walker,
Counters or desks that are too high for persons of short stature or someone using a
wheelchair, or other mobility device, to interact with staff or to carry out a transaction,
Poor lighting that makes it difficult for a person with low vision to see or for someone
who lip-reads or uses sign language,
Doorknobs that are difficult to grasp for a person with arthritis, telephones that are not
equipped with telecommunications devices for people who are deaf or hard of hearing,
lack of visual fire alarms could mean that a person with a hearing disability is working in
an area that is unsafe for them.
Organizational or Systemic - Answers-policies, procedures or practices that discriminate
and prevent people with disabilities from participating fully in an opportunity available to
others,
An employment equity program that does not provide a hiring process that is open to
people with disabilities:
No hiring forms/applications in Braille, large print or other alternative formats,
No telephone device for the deaf (TDD) so that people with hearing loss can talk directly
to HR staff,
Physically inaccessible offices,
Rigid office hours or dress codes
Information or communications barriers - Answers-happen when a person can't easily
understand information,
Print that is too small or in a font that is difficult to read,
Videos that are not captioned and/or don't have transcriptions,
Signs that are not clear or easily understood,
Websites that can't be accessed by people who are not able to use a mouse or view a
conventional screen,
Handouts or printed material that are available only in hard copies
Technology barriers - Answers-occur when a device or technological platform is not
accessible to its intended audience and cannot be used with an assistive device,
Electronic documents that lack proper formatting and cannot be read by screen-reading
software,
Websites that cannot be adjusted for font size and contrast or accessed using screen-
reading software
Person first language examples - Answers-person who is blind, person who is deaf,
person with a disability, person who uses a wheelchair
Disability etiquette - Answers-Ask how you can help
Communication etiquette - Answers-speak to the person not their assistant, place
yourself at eye level for wheelchair users,
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