Exam (elaborations)
ITIL EOC QUESTIONS AND ANSWERS FULLY SOLVED
- Course
- Institution
Exam of 3 pages for the course EOC at EOC (ITIL EOC)
[Show more]
Content preview
ITIL EOCWhich of the following is a reason an organization might want to adopt ITIL best
practice? - answerTo help them manage their IT services and budgeting controls.
Service level requirements are related to which of the following? - answerWarranty
Which of the following is true about ITIL? - answerITIL is a framework that provides a
holistic approach to service management. ITIL framework is built around the Service
Value System. ITIL approaches service management from the perspective of the 4
Dimensions.
Which service model describes a service consumer taking resources and becoming the
service provider when offering those services downstream to their customers? -
answerService relationship model
Which of the following are components of the service value system? -
answergovernance, practices, continual improvement
Which of the following are the four dimensions of service management? -
answerOrganizations & people, value streams & processes, information & technology,
partners & suppliers
Which guiding principle are you applying when you identify and leverage existing
practices and capabilities? - answerStart where you are
Which is true about applying collaborate and promote visibility guiding principle? -
answerEveryone is aware
Which guiding principle ensures that the organization focuses on how the entire system
creates value for the customer? - answerThink & work holistically
Which service value chain activity requires performance information from all aspects of
the service value chain and in turn can provide output to all other value chain activities?
- answerImprove
Which of the following are the governance activities - answerevaluate, direct, monitor
Which skills do service desk personnel need to possess a balance of? -
answercommunication, emotional intelligence, incident analysis, thinking skills, and
number 5.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller jw638729. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
85169 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now