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ISDS 3115 Exam 1(Test 1 Conceptual Questions CH 1-5)fully solved
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ISDS 3115 Exam 1(Test 1 ConceptualQuestions CH 1-5)
An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above - correct answer ✔✔d. preparing employee schedules
Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
e. to the manufacturing sector exclusively - correct answer ✔✔d. to all firms, whether manufacturing
and service
Which of the following are the primary functions of all organizations?
a. operations, marketing, and human resources
b. marketing, human resources, and finance/accounting
c. sales, quality control, and operations
d. marketing, operations, and finance/accounting
e. research and development, finance/accounting, and purchasing - correct answer ✔✔d. marketing,
operations, and finance/accounting
Budgeting, paying the bills, and collection of funds are activities associated with the
a. management function
,b. control function
c. finance/accounting function
d. production/operations function
e. staffing function - correct answer ✔✔c. finance/accounting function
Which of the following would not be an operations function in a fast-food restaurant?
a. advertising and promotion
b. designing the layout of the facility
c. maintaining equipment
d. making hamburgers and fries
e. purchasing ingredients - correct answer ✔✔a. advertising and promotion
The marketing function's main concern is with
a. producing goods or providing services
b. procuring materials, supplies, and equipment
c. building and maintaining a positive image
d. generating the demand for the organization's products or services
e. securing monetary resources - correct answer ✔✔d. generating the demand for the organization's
products or services
Reasons to study Operations Management include learning about
a. why people organize themselves for productive enterprise
b. how goods and services are produced
c. what operations managers do
d. a costly part of the enterprise
e. all of the above - correct answer ✔✔e. all of the above
The five elements in the management process are
a. plan, direct, update, lead, and supervise
,b. accounting/finance, marketing, operations, and management
c. organize, plan, control, staff, and manage
d. plan, organize, staff, lead, and control
e. plan, lead, organize, manage, and control - correct answer ✔✔d. plan, organize, staff, lead, and control
Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?
a. 2%
b. 5%
c. 10%
d. 20%
e. 50% - correct answer ✔✔d. 20%
Which of the following is not an element of the management process?
a. controlling
b. leading
c. planning
d. pricing
e. staffing - correct answer ✔✔d. pricing
An operations manager is not likely to be involved in
a. the design of goods and services to satisfy customers' wants and needs
b. the quality of goods and services to satisfy customers' wants and needs
c. the identification of customers' wants and needs
d. work scheduling to meet the due dates promised to customers
e. maintenance schedules - correct answer ✔✔c. the identification of customers' wants and needs
All of the following decisions fall within the scope of operations management except for
a. financial analysis
b. design of goods and processes
, c. location of facilities
d. managing quality
e. All of the above fall within the scope of operations management. - correct answer ✔✔a. financial
analysis
The Ten Critical Decisions of Operations Management include
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Managing quality
e. all of the above - correct answer ✔✔e. all of the above
Which of the following is not one of The Ten Critical Decisions of Operations Management?
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Mass customization
e. Supply chain management - correct answer ✔✔d. Mass customization
The Ten Critical Decisions of Operations Management include
a. Finance/accounting
b. Advertising
c. Process and capacity design
d. Pricing
e. all of the above - correct answer ✔✔c. Process and capacity design
Walter Shewhart is listed among the important people of operations management because of his
contributions to
a. assembly line production
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