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ISDS Test 1 (Chapter 6) questions with 100% correct answers
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ISDS Test 1 (Chapter 6) questions with 100% correct answers
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ISDS Test 1 (Chapter 6)"Making it right the first time" is a __________.
product-based definition of quality
user-based definition of quality
manufacturing-based definition of quality - correct answer ✔✔manufacturing-based definition of quality
Which of the following is false regarding control charts?
Values above the upper control limit always imply that the product's quality is exceeding expectations.
Control charts are built so that new data can be quickly compared to past performance data.
Control charts graphically present data. - correct answer ✔✔Values above the upper control limit always
imply that the product's quality is exceeding expectations.
Product design engineers constructed a robot to slap a Slap Chop 500 times per minute at varying levels
of intensity. They hoped to determine exactly how long one of those miracle devices could last in an
average kitchen. Since the average user could be expected to slap it 5 times a day, the robot was able to
simulate a decade of usage in a little more than 30 minutes. This is an example of __________.
accelerated usage testing
charge and discharge testing
performance quality testing - correct answer ✔✔accelerated usage testing
Which of the determinants of service quality involves having the customer's best interests at heart?
Responsiveness
Credibility
Courtesy - correct answer ✔✔Credibility
, Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the __________.
Pareto chart
PDCA
Taguchi Quality Loss Function - correct answer ✔✔Taguchi Quality Loss Function
Which of the following is not a typical inspection point?
Before the product is shipped
When production or service is complete
After a costly process - correct answer ✔✔After a costly process
A customer service manager at a retail clothing store has collected numerous customer complaints from
the forms they fill out on merchandise returns. To analyze trends of patterns in these returns, she has
organized these complaints into a small number of sources or factors. This is most closely related to the
__________ tool of TQM.
scatter diagrams
cause-and-effect diagram
Taguchi Quality Loss Function - correct answer ✔✔cause-and-effect diagram
ISO 9000 seeks standardization in terms of __________.
procedures to manage quality
suppliers' specifications
production procedures - correct answer ✔✔procedures to manage quality
Many power cords are designed with one blade slightly larger than the other, so that they can be
plugged into a wall socket only one way. This is an example of _________.
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