Quality Management Exam Questions with complete Solutions Graded A+
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Quality Management Exam Questions with complete Solutions Graded A+
A__________ is a tool for identifying and organizing the possible causes of a problem in a structured format (Hint: also called a Fishbone or Ishikawa diagram). - Answers Cause-and-Effect Diagram
True or false: In the NEJM articl...
Quality Management Exam Questions with complete Solutions Graded A+
A__________ is a tool for identifying and organizing the possible causes of a problem in a structured
format (Hint: also called a Fishbone or Ishikawa diagram). - Answers Cause-and-Effect Diagram
True or false: In the NEJM article "What is Value in Health Care," the author describes that for any
medical condition, only a single outcome measure is needed to capture the results of care. - Answers
False
According to Philip Crosby, quality should be defined as: - Answers Conformance to requirements
According to Brian Joiner, what is the key to success for any organization that wants to implement
quality improvement? - Answers Teamwork
lean spaghetti diagram - Answers helps establish the optimum layout for workspace based on
observations of distances traveled by customers
Root-cause analysis (RCA) - Answers represents a "post hoc" approach to evaluating a process deployed
in response to a problem or error
Failure mode and effects analysis (FMEA) - Answers mean of evaluating a process prospectively to
prevent errors before the occur; has become a wildly used tool in
SMART - Answers defines criteria to implement solutions to remedy underlying causes problems
In the past few years, the healthcare industry has discovered that teams only play a minor role in
improving performance and ensuring safe and high-quality care. - Answers False
Quality Improvement in healthcare improves the processes of delivering care thereby increasing
customer satisfaction with: - Answers Service outcomes, Clinical outcomes, Reducing costs (i.e., cost
outcomes)
CMS has put forth a number of measures that are used in its continuing effort to ensure quality care for
Medicare and Medicaid beneficiaries. Which one of the following measures for patients aged 18 years
and older with stroke and stroke rehabilitation is INCORRECT: - Answers percentage with a diagnosis of
ischemic stroke whose time from symptom onset to arrival is less than 6 hours who were considered for
t-PA administration.
The run chart is a good way to display departmental statistics because staff can see trends. - Answers
True
Which country ranks 37th among developed nations for infant mortality rates: - Answers United States
After gathering data using a check sheet, what CQI tool(s) can be used to illustrate the data? - Answers
Histogram, Pareto chart, and Run chart
, QI may help improve patient care but also: - Answers Enhances performance and processes, Prioritizes
departmental activities, Saves money; reduces waste
Fill in the blank: In the NEJM article "What is Value in Health Care," the author states: "There is no
substitute for measuring actual _____?_____, whose principle purpose is not comparing providers but
enabling innovations in care. Without such a feedback loop, providers lack the requisite information for
learning and improving." - Answers outcomes
Two Institute of Medicine (IOM) studies have demanded provider action about medical errors, clinical
quality and patient safety. The first, To Err is Human (1999), emphasized the surprisingly large scale of
the ___?___, while the second, Crossing the Quality Chasm, focused more on ___?___. - Answers
problems (e.g., medical errors); solutions (e.g., evidence-based guidelines)
This team tool follows a process similar to brainstorming, but the goal is not to increase the number of
ideas under consideration but to bring the list under more control. It provides a method for making a
long list of alternative ideas more useful by removing duplicates and combining similar ideas. - Answers
list reduction and multivoting
Although it may seem intuitive for a quality professional, healthcare practitioners often have a hard time
recognizing that all work in health care can be evaluated using the same process analysis tools that have
been applied in the industrial sector for decades. An important aspect of this recognition is the need to
concede that all work in health care is based on processes, all of which are subject to the tools of
process analysis applied daily in industries throughout the world. - Answers True
Counted medical errors are almost always in outpatient settings, leaving the hospital setting, where the
bulk of care in the United States is provided, largely unmonitored. - Answers False
A bar graph that uses data to determine priorities in problem solving is called a ____?____. This type of
bar graph plots the causes of a problem and its frequency showing results in descending order from left
to right with the largest category on the left. - Answers Pareto chart
The PDCA cycle method provides an overall framework for CQI. This CQI method was developed by
Walter Shewhart in the 1920s, a very early pioneer in statistical quality control. However, it is sometimes
called the Deming Cycle because W. Edwards Deming popularized its use in Japan. PDCA consists of
these steps: plan, do, check, and act. These statements are: - Answers True
a scatter diagram - Answers shows a possible relationship between two variables
CQI/Performance improvement goals should be focused on: - Answers Meeting customers' needs
Also known as the "group passing technique," this CQI tool is an approach that stimulates a group of
reticent individuals within the team to contribute to the brainstorming process. It can is used when the
facilitator is having trouble gaining input from all participants because it requires people to participate
(i.e., each person in a circle writes down one idea and the piece of paper is passed to the next person
who adds some thoughts until everyone gets his or her original piece back). - Answers Brainwriting
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