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BUAD 331 UTK Final Exam with Complete Solutions
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BUAD 331 UTK Final Exam with Complete Solutions
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BUAD 331 UTK Final Exam with Complete Solutionsb. Improving how they deliver value to different customer segments Correct Ans-8. In
today's competitive business environment, the most successful firms focus mainly on
improving customer satisfaction by:
e. Stay the same Correct Ans-9. Recall that firms may seek to gain comp adv through
superior SC mgmt. refer to the value adv/productivity adv matrix (figure 1) to answer
question below CHART: QUESTION: COMPANIES LOCATED IN THE COMMMODITY AMRKET
QUADRANT C SHOULD TRY TO DO ANY OF THE FOLLOWING EXCEPT
10. Supply chain management: Correct Ans-is the systematic coordination of purchasing,
manufacturing management and distribution upstream with suppliers and downstream to
customers
b. Is pulled closer to actual time (Shortens), improves Correct Ans-11. As the time horizon
for planning SC activities ____< the accuracy of the planning ___
c. Creating a production- oriented focus across SC Correct Ans-12. Firms have been talking
about the GREAT DIVIDE as one of their biggest challenges, among the following approaches,
which would NOT help a business deal with the great divide?
the top 20% of products and customers by sales or profitability are considered the A category
and should receive the highest levels of customer service Correct Ans-13. According to the
Pareto or 80/20 rule shown above:
, BUAD 331 UTK Final Exam with Complete Solutions
c. Establishing a standard customer service policy for all customers Correct Ans-14.
Establishing a segmented customer service policy involves all of the following EXCEPT:
to enable john to serve his best customers at a higher level and promote his best products
Correct Ans-15. In GRIZZLY FF shop divides their products and customers into 3 categories
based on profitability:
"A"- these are the top 20 % of products and customers
"B"- these are the next 50% of products and customers
"C" these are the bottom 40% of products and customers
WHAT WAS THE PURPOSE OF THIS ACTIVITY?
c. Visibility and velocity Correct Ans-According to the textbook author, in order to create
SC responsiveness to customer demands a firm should focus on what two primary
capabilities?
b. Weighted moving avg Correct Ans-A safety incident rate (RIR) measures the number of
annual serious incidents in a manner that is similar to___?
a. CORRECT: 75% = 1500/2000 Correct Ans-Of 2000 deliveries from proctor and gamble to
Walmart last year, 1500 fulfilled all 12 requirements of the perfect order, 300 fulfilled 11 out
, BUAD 331 UTK Final Exam with Complete Solutions
of 12 and 100 filled 10 out of 12 and 100 filled 9 out of 12. What was p and gs perfect order
score
b. illustrating how SC activities impact the components of the income statement and balance
sheet that lead to the ROA ratio Correct Ans-The strategic profit Model (Dupont model)
can be used to illustrate the impact of logistics and supply chain management on ROA by:
b. cash-to-cash cycle time Correct Ans-The time it takes to convert a payment from raw
materials into collection of revenue for the finished goods into which those raw materials
where built is known as:
a. Overestimate their competitive abilities Correct Ans-Companies that do not benchmark
their processes and companies that use limited SC benchmarking have been shown to?
b. small improvements in SC activities can yield large improvements In ROA Correct Ans-
The strategic profit or Dupont model as discussed in class demonstrates the following
principle:
d. total cost of ownership Correct Ans-If you take into account things such as maintenance,
disposal, returns management and training when calculating the true cost of a
product/service you are employing the concept of:
a. correct: 13% Correct Ans-26. Given the pareto chart above, approx. how many of the
customers are losing profit for the firm? CHART 13%
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