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BUSM Management Final Exam: Questions With Complete Solutions
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BUSM Management Final Exam: Questions With Complete Solutions
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BUSM Management Final Exam: Questions WithComplete Solutions
George is highly committed and has an attachment to the organization where
he works. He feels he is a true member of the company. George is
demonstrating: Right Ans - organizational commitment.
Research has found that __________ people tend to be higher performers in a
variety of jobs.
Correct! conscientious Right Ans - conscientious
Alejandro is constantly annoying people in the office. He speaks his mind
freely without taking into consideration how it will affect others, doesn't try to
smile when he's in a bad mood, and can't understand why other people are
upset with him. Alejandro's inability to be self-aware indicates that he has a
very low ________. Right Ans - emotional intelligence
Green Earth, an environmental organization in Oklahoma, recently recruited
Phyllis Galvan as a project coordinator. Galvan's manager has noticed that
ever since she has joined, she has been extremely positive about her work and
takes up challenges without complaining. In addition, she maintains a positive
ambience by helping out colleagues and smiling at everyone she interacts
with. Her behavior has had a positive effect on her colleagues, who have
started behaving in a similar manner. Which of the following concepts is
demonstrated in this example? Right Ans - emotional contagion
If you have the ability to understand how others feel, even without being told,
you have the ability to Right Ans - show empathy.
George is trying to teach his two-year old son to gently pet their cat. George
softly strokes the animal and every time his son does the same, he rewards
him with kind words like "good job!" The child is very attentive during the
process and claps his hands when his father praises him. Which motivation
theory is George using with his son? Right Ans - operant conditioning
theory
,_______ occurs in teams when individuals believe that others will do the work
for them, that their lack of efforts will go undetected, or that they will be the
lone sucker who works hard while others don't. Right Ans - social loafing
Which form of power is being used when a sales manager gives his
salespeople some tips on how to close a deal, and the salespeople then alter
their sales techniques because they respect the manager's expertise? Right
Ans - expert power
As a management consultant, you have a client whose employees have told
you that their manager motivates them by rewarding them for desired
performance and reprimanding them for undesired performance. This
manager has the characteristics of a _____ leader. Right Ans - transactional
Group decision making can have several flaws. The Housewives of Atlanta are
making a group decision. Which of the following techniques should NOT BE
used to improve their decision? Right Ans - groupthink
Which of the following is more closely associated with leadership than with
management? Right Ans - building trust
Hamish, the divisional manager at Dealin' Doug, has to defer to Marcus when
it comes to the hiring procedures of the company because Marcus is a human
resources manager. Which of the following would best describe the power
that Marcus has? Right Ans - legimate power
With reference to the attribution theory, which of the following terms
indicates the extent to which an individual displays different behaviors in
different situations? Right Ans - distinctiveness
Maurice Harper is a friendly and warm manager who starts her day at work
by personally greeting her colleagues and subordinates. Maurice is often seen
listening sincerely to employees' concerns and problems. She takes the
initiative to hold programs to renew and improve the skills of current
employees. Most of her employees know that she is accessible for help and
information at all times. Maurice is a leader who can be characterized as high
in: Right Ans - transformational leadership
, Work should be performed by an individual if ________. Right Ans - the work
is simple and does not require diverse input
A brainstorming technique where individuals begin thinking of ideas as an
individual and then share with a slightly larger group, followed by an even
larger group is called: Right Ans - 1-3-6ing
Leaders and managers can encourage a creative/innovative culture in all the
following ways EXCEPT: Right Ans - Supporting the status quo
Work should be performed by an individual if ________. Right Ans - the work
is simple and does not require diverse input
Which influence tactic risks undesirable side effects?: Right Ans - Pressure
Which of the following statements is NOT true about personal power?:
Right Ans - Personal power comes from the leaders' position.
With reference to the attribution theory, which of the following terms
indicates the extent to which an individual displays different behaviors in
different situations?: Right Ans - distinctiveness
Which of the following is NOT a response to influence attempts?: Right Ans
- Consultation
Hamish, the divisional manager at Dealin' Doug, has to defer to Marcus when
it comes to the hiring procedures of the company because Marcus is a human
resources manager. Which of the following would best describe the power
that Marcus has?: Right Ans - Legitimate power
Transformational leaders enhance performance of employees by ________.
Right Ans - help develop their followers' skills
· What is Organizational Behavior? Right Ans - is the study of human
behavior in organizational settings, the interface between human behavior
and the organization, and the organization itself.
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