2. The jnurse jmanager jasks jthe jstaff jnurse jto jwork jan jextra jshift. jWhich jresponse
jby jthe jstaff jnurse jis jassertive jand jbased jon jrational jbeliefs?
a. ―I jdon’t jwant jyou jupset, jso jI jwill jwork jextra.‖
b. ―Why jdo jI jalways jhave jto jcover jextra jshifts?‖
c. ―I jam jnot jable jto jwork jan jextra jshift.‖
d. ―If jyou jcan’t jfind janyone jelse, jI jwill jdo jit.‖
ANS:C
The jstaff jnurse jmay jturn jdown jeven ja jreasonable jrequest; jan jassertive jresponse javoids
jirrational jbeliefs. jIrrational jbeliefs joccur jas ja jresult jof jbeing janxious jabout
jassertiveness jor jfocusing jon jpossible jnegative joutcomes.DIF: jAnalysis jREF: jp. j8
jTOP: jIntegrated jProcess: jCommunication jand jDocumentation jMSC: jSafe jand
jEffective jCare jEnvironment: jManagement jof jCare
, 3. A jnurse jmanager joffers ja jstaff jnurse ja jchoice jbetween jworking j8- jor j12-hour
jshifts. jWhich jstatement, jif jmade jby jthe jstaff jnurse, jis jnonassertive jand jmay jresult
jin ja jfrustrated jresponse jfrom jthe jnurse jmanager?
a. ―I jwant jto jdecide jthe jshifts jfor jall jof jthe jother jstaff jnurses.‖
b. ―Do jwhatever jyou jwant. jIt jdoesn’t jreally jmatter jto jme.‖
c. ―Thank jyou jfor joffering jme ja jchoice. jI jprefer j12-hour jshifts.‖
d. ―You jwill jnever jbe jable jto jgive jme jwhat jI jreally jwant jto jwork.‖
ANS:B
A jstatement jthat jallows jothers jto jmake jdecisions jfor ja jperson jis jan jexample jof ja
jnonassertive jstyle jof jcommunication; jthe jresponse jof jothers jto ja jnonassertive
jstatement jmay jinclude jdisrespect, jguilt, janger, jor jfrustration. jStatements jthat jmake
jchoices jfor jothers jor jthat jare jaccusations jare jexamples jof jaggressive jstyles jof
jcommunication; jthe jresponse jof jothers jto jan jaggressive jstatement jmay jinclude jhurt,
jdefensiveness, jor jhumiliation. jA jstatement jthat jallows jmaking jone’s jown jdecisions jis
jan jexample jof jassertive jstyle jof jcommunication; jthe jresponse jof jothers jto jan jassertive
jstatement jmay jinclude jmutual jrespect.DIF: jAnalysis jREF: jp. j7 jTOP: jIntegrated
jProcess: jCommunication jand jDocumentation jMSC: jSafe jand jEffective jCare
jEnvironment: jManagement jof jCare
4. The jnurse jis jproviding jcare jto ja jpatient jwho jwas jadmitted jwith jheart jfailure.
jThe jpatient jhas jnot jbeen jfollowing jthe jprescribed jdiet jor jtaking jthe jprescribed
jmedications. jWhich jtype jof jcommunication japproach jis jmost jimportant jfor jthe
jnurse jto juse jwith jthis jpatient jto jfacilitate ja jchange jin jself-care jbehavior?
a. Authoritative, jhonest, jand joutright jcommunication
b. Assertive, jresponsible, jand jcaring jcommunication
c. Aggressive, jsympathetic, jand jrealistic jcommunication
d. Positive, jexpert, jand jfocused jcommunication
ANS:B
Communication jmust jbe jtechnically jresponsible, jassertive, jand jcaring jto jfacilitate ja
jchange jin jbehavior.DIF: jKnowledge/Comprehension jREF: jp. j13 jTOP: jIntegrated
j Process: jCommunication jand jDocumentation jMSC: jPsychosocial jIntegrity
5. Which j are j examples j of j a j nurse j who j is j communicating j responsibly?
j (Select j all jthat japply)
a. The jnurse juses j profanity j to j respond j to j a jclient j who jis j intoxicated j and
j verbally jabusive.
b. The jnurse jhelps ja jclient jtalk jto jfamily jmembers jabout
jdiscontinuing jchemotherapy.
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