CALP EXAM 2024 COMPLETE 250
QUESTIONS WITH 100%
DETAILED VERIFIED AND
CORRECT ANSWERS)
BRAND NEW ACCURATE EXAM
ALREADY GRADED A+
Which focus in a sales presentation is MOST likely to
increase a leasing professional's effectiveness? -
....ANSWER...Emotional Appeal
What are the physical changes made to an apartment
home or common area to protect the fair housing rights
of persons with disabilities -
....ANSWER...Modifications
Who is responsible for the accuracy of data collected in a
resident application? - ....ANSWER...Applicant
Residential properties are permitted to use which
screening criteria to legally discriminate? -
....ANSWER...Rental History
1
,Which term BEST describes a situation in which a
leasing professional takes prospects through the
community in a pre-planned or personalized manner to
show off the office, amenities, common areas, and/or
model homes? - ....ANSWER...Tour Route
Which technique is MOST appropriate for limiting
distractions while on the telephone with a prospective
resident? - ....ANSWER...Position the
desk chair to face the wall rather than nearby coworkers
When a resident reports an unpleasant incident on the
community's property, what is the FIRST action the
leasing professional should take? -
....ANSWER...Express concern and/or sympathy for the
resident.
Which method is BEST for maintaining an effective and
reliable maintenance team? -
....ANSWER...Provide feedback and recognition for all
work performed
Discrimination due to disparate impact means that a
policy or procedure: - ....ANSWER...Has different
impacts on persons of certain protected classes
2
,All of the following are part of an apartment community's
curb appeal EXCEPT the: -
....ANSWER...Maintenance Office
The key to a good sales presentation is to match the
prospect's wants and needs to the community's: -
....ANSWER...Features & Benefits
Which piece of information is critical for the leasing
professional to inquire about when meeting a prospective
resident? - ....ANSWER...The source of lead
Which is the BEST way for leasing professionals to learn
what their community's competing properties are offering?
- ....ANSWER...Engage in mystery shopping at
competing properties
An emotionally appealing sales technique typically
involves connecting the features and qualities of the
apartment community with the: - ....ANSWER...Needs &
Interests of the prospective residents
Which aspect of an apartment community typically offers
the residents the greatest continuing value? -
....ANSWER...High-Quality preventive maintenance
services
3
, Which two types of impairments are generally considered
disabilities? - ....ANSWER...physical and mental
A leasing professional who has a firm understanding of
the community's resident profile will be able to conclude
which information about the typical resident? -
....ANSWER...Needs, wants, and qualifying characteristics
When engaging residents in discussion while persuading
them to renew, which topic would be MOST useful to
discuss? - ....ANSWER...The services at the property that
they have used and valued
How can a leasing professional BEST persuade
prospective residents that the apartment community
4
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller EliteExamsPlug. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.
