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ATT Work Questions and Answers 100% Correct | New Update 2025
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ATT Work Questions and Answers 100% Correct | New Update 2025
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ATT Work Questions and Answers 100% Correct| New Update 2025
6 Steps of the AT&T Promise - ANSWER -Warm welcome
-Uncover needs
-Personalize solutions
-Gain agreement
-Thouroughly educate
-Sincerly thank
Tool for signature discount - ANSWER FaST
What does FaST stand for? - ANSWER Fan Search Tool
3 Wireless products - ANSWER -Hot spot
-Tablets
-Apple watch
Name 2 competitors for wireless, house phone, and security - ANSWER
Wireless- T-Mobile, Verizon
House phone- Comcast, Frontier
Security- ADT, Comcast
NPR stands for - ANSWER Net Promotor Score
, What is the equation to calculate the NPR - ANSWER P-D
________
S
What does the P, D, and S stand for in the Net Promotor Score? - ANSWER
Promotors, Detractors, and Number of surveys
Two differences between Unlimited plus and Unlimited Choice - ANSWER Plus-
$25.00 Tv discount/ credit
10 GB hot spot data
What is the Local Market Tool - ANSWER A tool that gives pricing info, service
availability for wireline products. (can be found through address and mobile
number)
3 Parts for handling objections - ANSWER Align, Address, get a Yes
AER Stands for? - ANSWER Acknowledge
Empathize
Reassure
Unlimited plus plan slows down to what speed after 10GB of data has been used?
- ANSWER 128 KB/Sec
NEXT Every Year needs how much down before an upgrade? - ANSWER 50% of
the phone has to be paid off
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