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CNML & NE-BC study cards
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CNML & NE-BC study cards 2024-2025What is the purpose of a job description? - ANSWER A job description describes the job
duties to a potential or new employee, defines the parameters of the scope of practice,
and guides the new employee about what performance measures will be evaluated at
evaluation time.
Why shouldn't you start new staff before they attend general orientation? - ANSWER It's
not recommended to hurry up the process of employee orientation. During general
orientation, an opportunity is provided to link the employee with the mission, vision, and
values of the larger organization. General orientation also covers safety topics and
opportunities to make connections that may help them in the future.
What's the best way to give feedback to an employee who tends to be defensive and
even confrontational? ANSWER When giving feedback to an employee who tends to be
defensive and even confrontational it is best to review the employee performance
guidelines, have the meeting in a safe location, perhaps include a witness, and focus
specifically on the employee's performance issues.
What are the difficulties of communication in the workplace? - ANSWER The difficulties
of workplace communication are that people look for differences rather than
similarities. People make judgments about others based on what they assume is their
intent, and people avoid engaging in potentially tense interactions.
Why is communication in the workplace so important? - ANSWER Good communication
is important because 80% of patient errors are related to breakdowns in
communication. Often people know that there is a problem, yet they may not know how
to communicate it to other people who can resolve the situation.
What is disruptive innovation? - ANS Disruptive innovation (Christensen, Bohmer, &
Kenagy, 2000) is an act that disrupts an existing way of doing something. The term can
be used to describe a problem, yet might not know how to communicate it to others who
are able to resolve the situation.
,Why is the attire a candidate wears to an interview important? - ANS First impressions
influence the interviewer during an interview. Unprofessional and inappropriate attire
might hint at poor judgment on the part of the candidate. However, there could be a
reason for that; you will never know if you do not ask the candidate. You should try not to
be distracted by the nurse's attire but look at her resume, her experience, her skills, and
her answers. Ask the candidate some behavioral interviewing questions, including how
she dresses for different settings.
How critical the words are in communication. - ANSWER Mehrabian, 1981, provided an
estimate which is given below: in heated situations people only hear 7 % of what is said.
The remaining 55% constitutes the body language and 38% constitute the tone of
speaking.
Why is face-to-face communication important to certain types of communication? -
ANSWER Studies have shown that body language (55%) and tone (38%) have a huge
impact on communication in volatile situations (Mehrabian, 1981). Based on that data,
as a leader you should consider that your tone and body language might have a great
impact on your employees than what you actually say, word-wise.
Why are rumors and gossip dangerous? ANSWER Rumors and gossip are dangerous in
organizations because of their effect on teamwork and morale. Gossip is generally
assumed to have some piece of factual basis, however in order to be believed the
parties must suspend disbelief and recognition of any contradictory information that
exists in order to perpetuate the story. Rumors and gossip are harmful insofar as they
translate into inaccurate information and innuendo that lower trust, morale, undermine
productivity, discourage support of institutional initiatives, and block good news.
Why are people spreading rumors and gossip? Answer Rumors tend to increase when
the members of a group are less in control of events, there is a poor organizational
climate, mistrust of formal communication, lines, uncertainty about change, and high
levels of competition exists (Michelson & Mouly, 2002). Rumors help the participants to
reduce chaos and uncertainty in their own mind by defining and explaining the situation.
More often, the indulgence in rumor spreading can actually be a manifestation of deeper
feelings of guilt, ambivalence, and the need for the acknowledgment of dominance and
power over other persons through the control of valuable information.
What are the best ways of reducing rumors and gossip? ANSWER The best way to
, reduce the rumors and gossip is to have a staff meeting with all the staff, discuss the
issue, then develop a task force to come up with some solutions including no-tolerance
policy for spreading rumors and gossips. The leader should recognize the injurious
impact of rumors and gossip; that likely is a violation of the organization's rules of
employee conduct, which may warrant having to be dealt with through disciplinary
action depending on the severity of the offense.
How do highly effective people communicate? - ANSWER Highly effective people
(Covey, 1990) seek first to understand the other person, before they try to explain their
position on the issue.
What is the best approach for a manager to take in order to resolve employee disputes?
ANSWER It would be to hear the story from both sides, invite them to come up with an
acceptable solution where they could both win Covey, 1990. Then ask them for
suggested creative solutions where they could both be satisfied with the outcome.
What are the dynamics that impact on physician-nurse relationships? - ANSWER
Physician-nurse relationships are impacted by a variety of factors including: Gender
differences, patterns in the organizational culture of how people relate too each other,
and perceptions of hierarchy such as physicians should be in charge.
What are ways of increasing dialogue in crucial communication situations? - ANSWER
Crucial Conversations is a model for communication based upon the concept of
increasing dialogue on a team (Patterson, et al, 2002) Dialogue is increased by creating
a safe environment for communication; working toward mutual purpose and respect;
and increasing the pool of shared meaning about the situation.
For what purpose is rounding for outcomes used? - ANSWER Rounding for outcomes
requires staff to enter the patient's room at frequent intervals and elicit specific
questions. It does this through providing a safe environment for the patients and families
through letting them give their feedback about their experience of care.
What is SBAR? - ANSWER SBAR is s communications tool mainly used in improving
nurse-physician communication. The abbreviation stands for:
Situation: Who else is involved? What's going on?
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