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AT&T Assessment Questions and Answers 100% Correct | New Update 2025 $10.99   Add to cart

Exam (elaborations)

AT&T Assessment Questions and Answers 100% Correct | New Update 2025

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  • Course
  • ATT
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  • ATT

AT&T Assessment Questions and Answers 100% Correct | New Update 2025

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  • October 13, 2024
  • 7
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • ATT
  • ATT
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StudySet
AT&T Assessment Questions and Answers 100%
Correct | New Update 2025
5 Key Behaviors - ANSWER 1. Welcome
2. Customers name
3. Undivided Attention
4. I can help you with that (positive attitude)
5. Sincerely thank (warm friendly goodbye)


AT&T 6 Experience Pillars (GURCET) - ANSWER 1. Greet
2. Understand
3. Recommend
4. Confirm
5. Educate
6. Thank


VPGA - ANSWER Voice Postpaid Gross Add


Prepaid Accounts - ANSWER OPUS and RQ4 must be used simultaneously


Post Paid Accounts - ANSWER Just OPUS, or if it is RQ4, it had to be paid in
cash


BYOD - ANSWER Bring Your Own Device (customer supplies phone)

, PRPO - ANSWER Protection per Opportunity (insurance attach rate)


CSAT - ANSWER Customer Satisfaction (Post-Sale review)


SP - ANSWER Sole Proprietor


CRU - ANSWER Corporate Responsibility User (business account)


IRU - ANSWER Individual Responsibility User (consumer with employer
discount)


BAN - ANSWER Billing account number (unique identifier)


FAN - ANSWER Foundation account number (business employee discount)


AGPO - ANSWER Accessory gross profit per Opportunity (accessory sales rate)


Opp - ANSWER Opportunities, new activation or upgrade


GP - ANSWER Gross Profit


Up - ANSWER (Upg/Upgrade) - new phone for existing line of service


MST - ANSWER my sales tool, building quotes, checking promotions

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