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PGA PGM 3.0 LEVEL 2 GOLF OPS EXAM QUESTIONS AND ANSWERS 100 % PASS SOLUTION A+ GRADE
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PGA PGM 3.0 LEVEL 2 GOLF OPS EXAM QUESTIONS AND ANSWERS 100 % PASS SOLUTION A+ GRADE
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PGA PGM 3.0 LEVEL 2 GOLF OPS EXAM 2024-2025 QUESTIONSAND ANSWERS 100 % PASS SOLUTION A+ GRADE
The golf shop merchandise operation is underperforming to revenue projections and
inventory management challenges are occurring. What type of resources could best resolve
these problems? - ANSWER--Material or physical resources
What element of the performance system describes the job task?
- ANSWER--Resources ?
What could be the cause of "overall poor service" issues? - ANSWER--Unrealistic policies and
procedures, poor operational systems, insufficient training
What is the recommended guideline a manager should use if an employee's actual
performance differs from expected performance? - ANSWER--Address the issue in order to
find a mutual agreement that satisfies all parties involved and the performance expectations
How should resources be allocated to avoid overwhelming a performer? - ANSWER--Always
provide sufficient resources to the performer to complete the task successfully. Do not create
improbable situations by giving performers challenging assignments without unnecessary
resources
What types of resources are needed to carry out the facilities mission and financial goals? -
ANSWER--Adequate resources such as material, physical, financial, human, or time based
What is an example of operational change made in response to variances? - ANSWER--
Delaying orders, adjustments in pricing, discounts, outsourcing tee time booking, staff
training, cutting down labor
Which element of the performance system is being utilized when managers communicate the
information needed for a performer to complete a task? - ANSWER--Performance
expectations
,Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? - ANSWER-- To ensure the food is cooked properly for
customers
A hydraulic leak is discovered when using a triplex mower on the greens. What type of input
amplifier can be implemented to minimize the problem? - ANSWER--Incorporate input into
the training for new workers, include input in the operations manual
What is defined as the information, circumstances, or events that signal a performer to take
the appropriate action? - ANSWER-- Input
When conducting a junior event, twenty juniors pre-registered and forty-five attended on the
day of the event. This prompted the facility to increase the professional staff by two teachers
to accommodate the volume of juniors. In this example, what type of inout signaled
appropriate action? - ANSWER--Circumstance
What should a manager do when a performer has difficulty recognizing when to take action
on a specific task? - ANSWER-- Identify input and teach employees how to recognize and
respond to input
What type of consequence happens when a chef experiences gratification after presenting an
elegant surf and turf dinner during a ladies' member-guest event? - ANSWER--Positive
consequence, employee takes pride in doing a good job and this benefits the staff resulting in
great customer relations which benefit facility
An employee is repeatedly late for the morning shift. The supervisor reassigns this person to
the afternoon shift. What is the problem with this scheduling adjustment? - ANSWER--
Eroding the trust and mutual goodwill between the manager and the performer
A team member who set the hole locations accurately and efficiently is assigned to routinely
complete this maintenance task. What is the potential result of this situation? - ANSWER--
Employee could leave the work area in good shape for the next shift as well as taking pride in
good work which benefits facility
Cheryl, Maggie and Rosa are all assigned to work in the bag room a few days a week. Maggie
and Rosa are assigned to weekday shifts and Cheryl works the weekend. Both Maggie and
,Rosa have cleaned up the messy bag room upon return to work on Mondays. They do not
understand why Cheryl is allowed to leave work without cleaning the bag room. What
performance element needs to be addressed to resolve this issue? - ANSWER-
-Leaving the work area in good shape for the next shift
A member attempts to return a golf shirt and demands a cash refund. The assistant
professional insists on following the established policy for exchange. The member complains
to the head professional, who then reprimands the assistant. Which element of the
performance system is misaligned in this situation?
- ANSWER--The employee is receiving a negative consequence for following the procedure
that I already in place
An employee is struggling to develop relationships with club members. The PGA General
Manger should schedule this employee to shadow a top performer during their shifts. What
type of feedback is shown in this example? - ANSWER--Using resources to provide feedback
Numerous members complain about the conditions and speed of the greens after weekend
play. The PGA General Manager meets with the golf course Superintendent at Friday's staff
meeting regarding this issue. What is the potential problem with this situation? - ANSWER--
The feedback is not given with enough time for the employee to fix in a timely manner
The cost of goods sold in the golf shop has increased significantly over the past fiscal year. As
the PGA General Manager, you meet with your merchandise operations team to formulate a
plan of action to rectify the issue. What is appropriate about this
situation? - ANSWER--Manager is providing feedback in a timely manner and feedback that is
specifically related to the employees actions
What interpersonal skill should a manager use when discussing agreed-upon expectations? -
ANSWER--Giving and inviting specific feedback
, The head professional receives a complaint concerning the performance of an outside service
attendant. She sets up a meeting with the assistant professional responsible for outside
services. Which guideline for providing effective feedback should the head professional use
to resolve this situation? - ANSWER-- Provide feedback in a supportive manner and feedback
mutually agreed on performance expectations
What is a guideline of giving effective feedback? - ANSWER--It must be timely, supportive,
objective
How does a poorly structured work situation affect a highly motivated performer? - ANSWER-
-It can demotivate employees
What aspect of the work assignment is being managed when the General Manager considers
what jobs are best suited to which
performers? - ANSWER--Keeping the staff motivated and engaged
How does discretionary enforcement of policies contribute to the motivation of performers
in a working environment? - ANSWER-- Demotivates the performer with confusion
How is the motivation of staff members affected by managers who constantly provide
instructions and suggestions regarding assignments? - ANSWER--Becomes frustrated, no
autonomy is given; motivation of staff members is decreased
Which principle of motivating work describes an employee who would benefit most from the
challenge of learning new tasks? - ANSWER--Skill variety
Which principle of motivating work is the General Manager using when she asks the head
chef to update the tournament banquet packages to align with tournament growth
initiatives? - ANSWER-
-Autonomy or significant work
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