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Nursing 204 Exam 1
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Nursing 204 Exam 1 Nursing 204 Exam 1 Nursing 204 Exam 1
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Nursing 204 Exam 1Latin term that was derived from communicate. Means to share - ANS Communication
What is the purpose of verbal and nonverbal behavior integrated into communication? - ANS To share
more information beyond the message
Communication connects people through____________ and __________/___________ factors - ANS
Words
Verbal/Nonverbal
Focuses solely on the sending and receipt of messages - ANS Linear Model of Communication
This model is very useful in emergency situations - ANS Linear Model
What are the 5 components of communication? - ANS Sender
Message
Receiver
Channels
Context
The _________ influences the receiver - ANS Sender
Defines interpersonal communication as a reciprocal interaction in which both sender and receiver
influence each other's messages and responses as they converse - ANS Transactional Model of
Communication
,Which models of communication contain the five components? - ANS Both Linear and Transactional
Model
A co-created set of collaborative meanings developed during the conversation - ANS Outcome
What flows from the receiver or environment to the other sender - ANS Feedback Loops
What is a continuous interactive activity? - ANS Feedback Loops and Communication
What is used to understand the quality of safety in healthcare and focuses on interrelationships within a
health system. - ANS System Theory Foundations
Who has the final say in the care plan of a patient? - ANS The Patient
What are the 5 concepts of the system theory of foundations? - ANS Human Systems
Input
Throughput
Output
Feedback
Which concept of the system theory of foundations includes the patient, family, and providers? - ANS
Human Systems
Environment Information in the Systems theory of foundations - ANS Input
Internally processing information in the systems theory of foundations - ANS Throughput
,The systems theory of foundations component that is the resulting new information or behavior - ANS
Output
Provides information about the output as it relates to data received/ or acted upon in the systems
theory of foundations - ANS Feedback
A Broad term used to describe all of the factors (verbal and nonverbal) that influence how the message
is perceived - ANS Metacommunication
How you interpret whats going in a health care system and factors that can enhance or negate the
meaning of words is what? - ANS A key part of Metacommunication
Verbal Factors of Metacommunication - ANS Vocal Pitch and Tone
Nonverbal Factors of Metacommunication - ANS Body language, posture, facial expression, and eye
contact
What must be congruent in order to accurately convey the message? - ANS Metacommunication
Adjusting one's speech to our conversational partners to help facilitate our interaction, increase our
acceptance, and improve trust and rapport - ANS Communication Accommodation Theory
Increases effectiveness of conversations - ANS Convergence
Choosing a different style of communication other than your partners - ANS Divergence
Different cultures have different customs, traditions, and ways that the nurse needs to be aware of to
properly communicate - ANS Culture
, Generational differences that nurses will have to face with staff, and patients but the nurse must apply
the accommodation theory here to overcome these differences - ANS Age Cohort and General diversity
Differences between factual and stereotyping applies to this category of factors that effect
communication - ANS Gender
A factor that is more personal and person-centered, warmer, and more sincere - ANS Feminine
A factor that is more task oriented, direct fashion, to demonstrate greater aggressiveness, and to boast
about their accomplishments - ANS Masculine
More urban areas have reported poorer communication by their providers due to the large number of
patients and a higher demand of nurses - ANS Location
Develops as you gain a better and deeper understanding of communication, and includes understanding
of complex, cognitive, behavioral, and cultural factors that influence communication - ANS Interpersonal
Competence
What is the basis for the nurse-patient communication process - ANS Interpersonal Competence
The ability to interpret a message from other's point a view - ANS Social Cognitive Competency
The ability to use language and nonverbal behaviors strategically to help the patient achieve goals of the
interaction - ANS Message Competency
Must be aware when using these because of different meanings of different words - ANS Slang and
Jargon
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