Communication
And interaction between two or more people
what is the communication process?
message sender method receiver an feedback
message
Expression or thought
sender
a person who transmits a message
method
The way the message was sent
receiver
interprets message
Master01 | O...
✓ Repeating in your own words what you think was said.
Summarizing
✓ Retelling the main ideas of a text in your own words.
Minimal encouraging
✓ sounds or words that encourage the sender to continue with the
message
Remaining silent
✓ can encourage the sender to continue
Validating
✓ Asking questions related to the original statement
why
✓ Another way of saying no
false reassurance
Master01 | October, 2024/2025 | Latest update
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller MASTER01. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $11.79. You're not tied to anything after your purchase.
