Term 1 of 63
components of non violent communication
same as emp. listening
observations
feelings
needs
requests
empathetically listening
honestly expressing
how would i feel if my behaviour were to be made public?
Term 2 of 63
Professional competence, responsibility to self, and accountability to others
What need is the (anger, etc) coming from?
2. What danger is this person experiencing?
3. What is he or she asking for?
resolving conflicts, connecting with others, and living in a way that is conscious, present,
and attuned to the genuine, living needs of yourself and others.
a) the name of the person filing the report
b) the name of the member who is the subject of the report
c) an explanation of the alleged sexual abuse, incompetence or incapacity
Therapists must be committed to lifelong learning and be responsible for maintaining the
skills, knowledge, and judgment necessary for the provision of the highest possible quality
of care.
,Definition 3 of 63
Social Justice
a situation that raises an ethical question about right or wrong
respect for the dignity and worth of all clients, advocating for equitable access to care, and
promoting effective distribution of resources.
access to appropriate care and effective distribution of resources
Reports of child abuse or neglect of minors is a civil responsibility. This duty exists for all
people including therapists
what age do you report child abuse
Term 4 of 63
how are electronic files saved
should be printed out and stored in a drawer
must be password protected and saved as a backup
can be left unprotected and saved on the same device
need to be encrypted and stored in a cloud server
Definition 5 of 63
How would I feel if my behaviour were to be made public?
test of universality
test of publicity
test of justice
test of foresight
, Term 6 of 63
feedback
Negative labels have enormous power. If you prejudge someone as stupid or nuts or
unqualified you don't pay much attention to what they say.
the point at which you can talk about your reactions in a non-judgemental way, after
paraphrasing and clarifying. You can share what you thought, felt or sensed
take in the whole message, rather than allowing premature evaluations. Hear the whole
statement, trying to understand it all. Figure out how their point of view makes sense.
makes it hard to listen because you are always trying to asses who is smarter, more
competent, more emotionally healthy- you or the other
Term 7 of 63
these phases are all necessary and inevitable in order for the team to grow, to face up to
challenges, to tackle problems, to find solutions, to plan work, and to deliver results. This model
has become the basis for subsequent models.
no; only if client agrees in writing.
therapists must be committed to lifelong learning and be responsible for maintaining the
skills, knowledge, and judgment necessary for the provision of the highest possible quality
of care.
same as emp. listening
forming,
storming
norming
performing
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