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PNU 116 Exam 2 Questions And Answers
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PNU 116 Exam 2 Questions And Answers...
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PNU 116 Exam 2 Questions And Answersone-way communication - ANSWER sender controls the message
- no opportunity for feedback
two-way communication - ANSWER involves feedback or discussion
communication process - ANSWER exchange of info, feelings, needs and preferences
between two or more individuals
communication is an __________ process - ANSWER active process
communication process includes - ANSWER listening, observing, process, and
comprehending in s reciprocal process
goal of communication process- ANSWER to establish a mutual understanding of the
meaning that includes the message was communicated as intended
factors that affect communication- ANSWER- personal characteristics of sender and
receiver
( age, gender, income, martial status, attitude, etc.)
_cultural characteristics
( space, language, touch, manners, gestures, etc.)
- situational influences
(physical and emotional state, background noise, interruptions)
, -context
(appropriateness/inappropriateness of the message)
3 types of communication- ANSWER 1. verbal
2. nonverbal
3. affective
verbal communication - ANSWER conscious use of word spoken or written
non-verbal communication - ANSWER conveyed by body language
affective communication - ANSWER facial
verbal communication - ANSWER -Speak clearly
-Speak professionally
-Speak only about what you know
-No slang
-No medical jargon
-Colloquial expressions may be appropriate
Nonverbal communication - ANSWER *body language
-Expressions, posture, movements, gestures, physical appearance
-Clues to the truth of the spoken message
-Indicators of patient discomfort
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