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ISDS 4111 Final Exam: Questions & Detailed Answers
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ISDS 4111 Final Exam: Questions & Detailed AnswersFor ERP implementations, it is best if the ________ is composed of people with a
wide variety of IT and business skills. Right Ans - Development Team
In order to increase teamwork and productivity, it may be necessary to have
________ in how to conduct effective meetings. Right Ans - Training
If a sales manager developed a Microsoft Access database to help his
salespeople track their customer contact information, this would be an
example of an application developed using: Right Ans - End-user
development
ERP projects typically have high risks but also: Right Ans - High rewards
Stage ________ of the ERP life cycle is similar to the investigation stage of the
SDLC. Right Ans - One
In the ________ phase of the traditional SDLC, the team should do a thorough
analysis of the costs and benefits of the proposed system. Right Ans -
Investigation
The ________ are responsible for analyzing business requirements and
converting them into solutions with the ERP system. Right Ans - Module
experts
SMEs will have a hard time understanding how the new system is going to
work until they see ________ flow through the system. Right Ans - Their own
data
The primary task of the ________ phase of the traditional SDLC is to determine
the user requirements of the new system. Right Ans - Analysis
Because people often have a fear of the unknown, it is normal for them to
________ the changes brought by a new ERP system. Right Ans - Resist
Database administrators and IT operations support personnel are examples
of: Right Ans - IT Specialists
, ________ are add-on software components to either make the system
operational or add missing functionality not offered by the ERP system.
Right Ans - Third party products
The hardware resources needed for an ERP system include servers, clients,
and: Right Ans - Peripherals
The ability to identify and correct bad data will be part of the ________ process.
Right Ans - Stabilization
When an employee leaves the company, it is important to take time to address
the ________ problem. Right Ans - transfer
________ systems help to streamline the process of knowledge and skill transfer.
Right Ans - knowledge management
When there are large amounts of data that need to be updated, a(n) ________
should be available for this. Right Ans - mass update process
In the go-live and stabilization phases, the ________ is replaced by the
Application COE. Right Ans - ERP COE
The ________ team works with end-user training, communications and support
activities. Right Ans - change management
Faster servers and increases in storage capacities made the single ________
feasible for ERP systems. Right Ans - database instance
Users may be frustrated with the new ERP system because activities that were
simple to do in the old legacy system now seem much __________ in the new
system. Right Ans - more complex
Knowledge and skill transfer should be an integral part of the ___________ plan
from day one. Right Ans - implementation
Most issues during and after an ERP implementation are related to _________
and culture. Right Ans - people
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