Salesforce Admin Cert. Exam Study
.A campaign member can be related to either a ____ or a ____. - ANSWER-lead, contact
.a custom field can/cannot be deleted if it is referenced elsewhere in the application. - ANSWER-CANNOT
.a default record type is set at what level? - ANSWER-profile
used...
.A campaign member can be related to either a ____ or a ____. - ANSWER-lead, contact
.a custom field can/cannot be deleted if it is referenced elsewhere in the application. - ANSWER-
CANNOT
.a default record type is set at what level? - ANSWER-profile
used when creating a new record
can be changed
.A deleted field can be restored if... - ANSWER-it hasn't been permanently deleted
or within 15 days
after 15 days, SF will permanently delete it.
.a product can be associated with a ____ or ____ schedule. - ANSWER-revenue or quantity
.A report can use what formats? - ANSWER-tabular, summary, matrix, or joined
.a self relationship can be created by creating a ____ on the same object. - ANSWER-lookup
e.g. an account with a lookup to another account
.A system admin at Universal Container needs to mass update the lead source on a number of
opportunity records. How can this be accomplished? Choose 2 answers.
a. export opptys and update using the import wizard
b. create a list view for opptys and update using inline editing
c. use the similar opptys to update the opptys
,d. export opptys and update using data loader - ANSWER-B, D
.A system admin at Universal Containers created a new account record type. However, sales users are
unable to select the record type when creating new account records. What is a possible reason for this?
Choose 2 answers.
a. record type has not been set as default record type
b. the record type does not have an assigned page layout
c. the record type has not been added to the sales user profile
d. the record type has not been activated - ANSWER-C, D
.A user has asked to edit multiple records at one time. What feature could you use to enable this? -
ANSWER-Give the user the Mass Edit for Lists permission (edit value of common field in up to 200
selected records), enable inline editing, and enable enhanced lists.
If both inline editing and enhanced lists are enabled, records can be directly edited in a list.
.ability to view or change folder contents is controlled by the ____ option. - ANSWER-public folder
access
.Access granted with sharing rules? - ANSWER-Read only
Read write
.Access to a folder can be granted as... - ANSWER-viewer
editor (edit, move, save, delete)
manager (share and rename folder)
.Account Team Member Access - ANSWER-Read or Read/Write to account and related contacts; private,
read, or read/write to opportunities and cases
,.Advanced currency management are applied to currency fields on the following areas: - ANSWER-
opportunities, opportunity products, oppty product schedules, and oppty reports; quotes, quote line
items, quote reports; not applied to fields on other objects or when forecasting or on quote PDFs
.After a data export is run, the data is available to be downloaded for ___ hours before it is deleted. -
ANSWER-48
.after a field is restored, what do you need to do? what data is available? - ANSWER-field needs to be
manually added back to page layouts, marked as required/unique
field history is available again
if it was part of a master-detail relationship, it will be restored as a lookup, and needs to be converted to
master-detail
.Agent console, entitlements, and knowledge are part of the ___ cloud. - ANSWER-Service
.All child objects must have a parent object, so ______ relationships are required fields. - ANSWER-
master-detail
all child objects (the object with the lookup) must have a parent (the record you are looking up_
.an admin can modify the access to a tab for a profile but not for an individual user. - ANSWER-
.An administrator must select the "Marketing User" option on a user's personal information to allow
them to... - ANSWER-create, edit, and delete campaigns;
configure advanced campaign setup;
use Data Import Wizard to add contacts, leads, and person accounts as campaign members;
use Data Import Wizard to update statuses of campaign members
.assignment rules can be set up on what objects? - ANSWER-cases and leads
, .assignment rules can be triggered when? - ANSWER-manual case addition
case submission via email, website, or community
.assignment rules run (before/after) workflow field updates. - ANSWER-before.
.auto-response rules apply only to ___ and ___. - ANSWER-Cases and leads
.both the data import wizard and the data loader can load custom and standard objects. - ANSWER-
.campaign hierarchy statistics show aggregate data for a parent campaign and all the campaigns below it
in the hierarchy. the campaign statistic fields include: - ANSWER-total opportunities in hierarchy
total value opportunities in hierarchy
.campaign influence models - ANSWER-can be created to attribute revenue across multiple campaigns
needs to be enabled
records can be added automatically (triggers/workflow) or manually added
model can be locked if campaign records should not be manually added
.campaign influence related lists - ANSWER-campaigns that have influenced the creation of opptys can
be tracked in the campaign influence related list
only one can be marked as the primary campaign source
.Can a contact be related to multiple accounts? - ANSWER-Yes, if contact to multiple accounts setting is
enabled.
.Can a dependent picklist be multi-select? - ANSWER-yes
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