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HDI Support Center Director - Unit 1 Study Guide Exam questions and answers
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HDI Support Center Director - Unit 1 Study Guide Exam questions and answers
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HDI Support Center Director- Unit 1 Study Guide Exam
questions and answers
Explain how to demonstrate the characteristics of an effective
leader - answer Vision/Strategy - Know how to successfully create
and execute plans and create organizational alignment
Communication - Maintain a positive perspective within teams, and
delegate effectively. Ask open-ended questions and practice active
listening
Influence - Inspires and motivate others to do more than they think
they can do. Encourage and recognize team and individual
accomplishments. provide incentives that are challenging, yet
attainable
Integrity - Be an example of honesty, consistency, and commitment
in endeavors and relationships. Practice and encourage fairness
Growth - Anticipate problems and initiate proactive change. Be a
continuous learner
Emotional Intelligence - Emotionally intelligent leaders have the
ability to connect with others to improve performance, they
understand themselves and how their reactions impact their teams
Identify ways to reach optimized levels of performance - answer
Using recognized organizational models and techniques to identify
ways to improve performance
-D.I.C.E. (Duration, Integrity, Commitment, Effort)
, -Knowing-Doing Gap
-Six Sigma
_Kaizen
Conducting a SWOT analysis (strengths, weaknesses, opportunities,
and threats) to identify areas to leverage, improve, enhance, and
manage
Implementing continual improvement programs
Developing programs that reward initiative
Setting goals that are realistic and achievable
Benchmarking key performance indicators (KPIs) against those of
similar organizations
Explain how to provide strategic direction to the support center -
answer Making strategic decisions based on the goals and
objectives of the organization
Aligning IT services to business processes
Working on the organization as opposed to working in the
organization
Challenging the status quo when appropriate
Being innovative/creative in planning and problem-solving
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