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HDI Support Center Director - Unit 6 Study Guide questions and answers.
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HDI Support Center Director - Unit 6 Study Guide questions and answers.
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HDI Support Center Director -Unit 6 Study Guide questions
and answers
Identify the objective of workforce management
The objective of workforce management is to determine resource
requirements (staffing and scheduling) necessary to meet
performance objective (to achieve service level agreement goals)
Explain the value of workforce management models
Quantify staffing and scheduling requirements based on accepted
operational management models
Quantify staffing needs to meet SLAs
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Describe the components of career pathing
Identify gaps in skill sets for each team member
Develop a program to prioritize gaps and address remedy for the
gaps
, Establish measurable means to determine current team's strengths
and weaknesses on a group and individual level
Create a motivating training and tracking system for the team
Establish ongoing review cycle
Understand the needs of the organization
Understand the career aspirations of the staff
Assign projects to expand skills and experiences
Define succession plan
A succession plan is a strategy allowing management to establish a
plan which determines who a likely successor is and what training is
required to meet the needs of the organization
Describe the importance of a succession plan
Enable organizations to respond to personnel changes
Identify critical and key resources within the organization
Identify future leaders and replacements
Identify training needs
List ways to provide encouragement and inspire people
Providing a sense of purpose through a common mission and set of
objectives
Communicating value of the work being performed
Acknowledging strengths, weaknesses, and opportunities of an
individual and of the team
Providing support by removing barriers to success
Enabling people to reach for and satisfy the factors that people
identify as real motivators, such as achievement, responsibility,
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