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Sales Cloud Consultant Certification Exam Questions With Complete Solutions
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Sales Cloud Consultant Certification Exam Questions With Complete Solutions
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Sales Cloud Consultant Certification Exam Questions WithComplete Solutions
A customer service manager would like to automatically assign
cases to the most appropriate agent to handle the request. What
feature could be used:
1. Web to Case
2. Email to Case
3. Case Escalation Rules
4. Case Assignment Rules Correct Answer 4. Case Assignment
Rules
A roll-up summary field requires a Master Detail relationship
1. False
2. True Correct Answer 2. True
A Sales Manager would like to get a report of opportunities
grouped by sales stage. What kind of report meet this
requirement:?
1. Summary
2. All Salesforce Reports
3. Tabular
4. Matrix Correct Answer 1. Summary
A sales manager would like to view a dashboard from the
perspective of different users and switch between users without
editing the dashboard, how would an administrator enable this?
(Select all that apply)
,1. Grant the sales manager the "Manage Dynamic Dashboards"
permission
2. Create the dashboard as a dynamic dashboard
3. Grant the sales manager the "Drag-and-Drop Dashboard
builder" permission
4. Grant the sales manager the "View my Teams Dashboard"
permission Correct Answer 2. Create the dashboard as a
dynamic dashboard
4. Grant the sales manager the "View my Teams Dashboard"
permission
A system administrator needs to restrict users ability to view a
dashboard. How can this be accomplished?
1. Restrict the access to the folder that the dashboard is located
2. Disable access to the dashboard on the users profile
3. Create a sharing rule to restrict the access
4. Restrict the access to the folder that the source report is
located Correct Answer 1. Restrict the access to the folder that
the dashboard is located
A tab is automatically created when you create a custom object.
1. False
2. True Correct Answer 1. False
A user can save a record even if a data validation error message
appears
, 1. False
2. True Correct Answer 1. False
A user can still report on a field they have access to, if it is
hidden from the page layout
1. False
2. True Correct Answer 2. True
A user would like to generate a list of contacts for a mailing list.
What type of report would be the most appropriate to use?
1. Joined
2. Tabular
3. Summary
4. Matrix Correct Answer 2. Tabular
A users security token will be refreshed every time their
password is changed.
1. True
2. False Correct Answer 1. True
All of the following objects may have a queue EXCEPT
1. Accounts
2. Leads
3. Cases
4. Custom Objects Correct Answer 1. Accounts
An Approval Process begins when a record is..
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