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TICO EXAM QUESTIONS AND ANSWERS 2024
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TICO EXAM QUESTIONS AND ANSWERS 2024
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TICO EXAMWhat is one of the services that TICO performs to protect consumers?
a. Review of financial statements to identify which registrants pose a financial risk
to consumers and the Compensation Fund
b. Conduct site inspections of vacation properties to ensure they provide the
services and amenities they advertise
c. Review travel insurance policies to ensure that they cover all the things that can
happen to a consumer when on holiday
d. Review the curriculum that travel schools provide to ensure that graduates
have the most up-to-date industry knowledge - ANSWERS-a. Review of financial
statements to identify which registrants pose a financial risk to consumers and
the Compensation Fund
When a travel retailer publishes a price in an advertisement, Ontario Regulation
26/05 requires that they show:
a. A base price plus a total for all fees, levies, service charges and taxes
b. A base price plus an itemized list of all fees, levies, service charges and taxes
c. A total price with all taxes except retail sales tax and federal goods and services
tax
d. A total price including all fees, levies, service charges and taxes - ANSWERS-d. A
total price including all fees, levies, service charges and taxes
Which of the following are things that a travel counsellor is required to tell a
customer about?
,a. Details of cancellation and refund policies, as well as any limitations to the
transfer or cancellation of the travel services.
b. When the customer is proposing to travel outside of Canada, they must inform
the customer of the typical information and travel documents required for each
person travelling.
c. Information regarding the standards of accommodation, utilities, and services
at the destination that may be different from those of Canada.
d. All of the above - ANSWERS-d. All of the above
Which of the following is TRUE about trip cancellation insurance?
a. If the travel retailer does not sell insurance, they are not required to indicate
whether the customer was advised of the availability of trip cancellation
insurance on the invoice
b. Purchasing trip cancellation insurance is mandatory for a trip that a customer
takes outside of their home country
c. If the travel retailer sells insurance, they must indicate on the invoice whether
or not the customer has purchased trip cancellation insurance
d. Trip cancellation insurance must be purchased by the customer on the same
day they purchase their travel services from a travel retailer - ANSWERS-c. If the
travel retailer sells insurance, they must indicate on the invoice whether or not
the customer has purchased trip cancellation insurance
Which of the following is NOT a requirement for a travel agency website?
a. Business name and address
b. Residential phone number of the travel counsellor
,c. Total price including all fees and taxes
d. TICO registration number - ANSWERS-b. Residential phone number of the travel
counsellor
Which of the following examples do NOT comply with the rules regarding
advertisements under the Travel Industry Act, 2002?
a. No statement is made that information is available from the agency, no
description is given of the travel services provided, and no TICO registration
number appears.
b. Prices are misleading. The advertisement does not state what is available for
the price, if prices could vary, what the prices include, or if the offer is for a
package or air only or is round trip or one-way.
c. All-in pricing is not provided, no travel dates provided, no travel agency address
is included, no terms or conditions are listed.
d. All of the above - ANSWERS-d. All of the above
A travel retailer has acquired rights to certain travel services for resale. A
customer purchases those travel services from the travel retailer. The supplier of
the travel services fails to provide the services. Which of the following are NOT
one of the options that the travel retailer must provide in this situation?
a. Provide comparable alternative travel services acceptable to the customer
b. Reimburse the customer the amount they paid, and provide a voucher for a
free comparable travel service
c. Provide the customer with a voucher, certificate, coupon or similar document
that is acceptable to the customer
, d. Reimburse the customer the amount they paid for the travel services -
ANSWERS-b. Reimburse the customer the amount they paid, and provide a
voucher for a free comparable travel service
Which of the following is NOT required on a travel retailer's invoice to a
customer?
a. The customer's travel dates
b. The name of the owner of the travel retailer
c. Description of the travel services
d. Whether insurance was accepted or declined - ANSWERS-b. The name of the
owner of the travel retailer
When a customer is booking travel outside Canada, a travel retailer's invoice to a
customer must indicate the travel documents that will be needed for which of the
following?
a. The person who paid for the travel service
b. Each person for whom travel services were purchased
c. Each child who will be travelling outside Canada
d. All of the above - ANSWERS-b. Each person for whom travel services were
purchased
TICO is funded by:
a. the Ontario government
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