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WGU C484 - CHAPTERS 9, 10, 12, 16 QUIZZES
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WGU C484 - CHAPTERS 9, 10, 12, 16 QUIZZES
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WGU C484 - CHAPTERS 9, 10, 12, 16 QUIZZESWhich of the following is true regarding formal groups?
A) They are natural formations that arise in response to the need for social contact.
B) They lack clearly defined structures and roles for their members.
C) They have negligible impact on employee performance and behavior.
D) A group of people who come together to protest against a new law make up a formal
group.
E) They are marked by stipulated behaviors in pursuit of organizational goals. -
Answers-They are marked by stipulated behaviors in pursuit of organizational goals.
When the group energy is focused on the task at hand and the group is fully functional,
it is said to be in the stage of ________.
A) storming
B) norming
C) inertia
D) forming
E) performing - Answers-performing
Michael is devout and very active in his church. He is also a very dedicated employee.
His manager offers him a promotion but the new role will require him to work Sundays.
Michael would like the promotion, but realizes that it would force him to miss some
church activities. In this situation, Michael is most likely to experience ________.
A) role conflict
B) social loafing
C) groupthink
D) role fuzziness
E) groupshift - Answers-role conflict
Which of the following is an effective means of countering social loafing?
A) increasing the rewards the group is given if it succeeds
B) increasing the amount by which the group's progress is monitored
C) ensuring that individual contributions to the group's outcome are identified
D) increasing the size of the group
E) increasing the group's workload - Answers-ensuring that individual contributions to
the group's outcome are identified
When ________ is of importance in decision making, group decisions are preferred to
individual decisions.
A) acceptance of solution
B) speed
C) efficiency
D) clear responsibility
E) legitimacy - Answers-acceptance of solution
Which of the following steps can be taken by a manager so as to minimize groupthink?
, A) increasing the group size
B) encouraging group leaders to develop a stronger sense of group identity
C) preventing all team members from engaging in a critical evaluation of ideas at the
beginning
D) asking the group members to first focus on the positives of an alternative rather than
the negatives
E) seeking input from employees before the group leader presents his opinions -
Answers-seeking input from employees before the group leader presents his opinions
The HR department at Bailey Services is considering offering telecommuting as an
option to some experienced employees. At a meeting to formalize the move, the heads
of the different departments met with Laura Watson, the HR manager. Laura, who
thought this meeting would be a short one, was proven wrong when all the members,
who had previously agreed that telecommuting would work in their company, began
coming up with divergent views. By the end, two divisions claimed having major
concerns about allowing employees to telecommute, and those in favor of it were
equally vocal. This scenario depicts the operation of ________.
A) conformity
B) groupshift
C) role conflict
D) groupthink
E) social loafing - Answers-groupshift
Which of these groups is the higher performing
A) Brainstorming
B) Nominal Group - Answers-Nominal Group
Which of the following accurately differentiates between work groups and work teams?
A) Work groups are used by top-management employees, while work teams are used
by lower-level workers.
B) Work groups are used for functions relating to areas of the external environment,
while work teams are exclusively used for departmental problems and issues.
C) Work groups involve members who have complementary skills, while work teams
use employees who have random and varied skills.
D) Work teams generate a potential for an organization to generate greater outputs with
no increase in inputs, while work groups cannot perform this function.
E) Work teams represent the mere accumulation of individual efforts, while work groups
generate a positive synergy within the organization. - Answers-Work teams generate a
potential for an organization to generate greater outputs with no increase in inputs,
while work groups cannot perform this function.
Which of the following statements is true regarding self-managed work teams?
A) Self-managed work teams typically consist of forty to fifty employees.
B) Self-managed work teams typically manage conflicts well.
C) Members of self-managed work teams typically report lower job satisfaction.
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