Exam (elaborations)
CINTAS CERTIFICATION QUESTIONS AND ANSWERS
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CINTAS CERTIFICATION QUESTIONS AND ANSWERS
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CINTAS CERTIFICATION QUESTIONS AND ANSWERSWho is the Group Vice President - Answers-Bill Langtim
Who is the Territory Senior Vice President - Answers-Kevin Bien
Who is the HR director? - Answers-Emily Seneca
Who is the President and COO - Answers-Phillip Holloman
Who is the CEO? - Answers-Scott Farmer
Who is the Sales Manager - Answers-Kristy Chaparro
Who is the Regional Sales VP? - Answers-Chris Duffy
Who is the Senior Vice President of Sales? - Answers-Jim Rozakis
Who is the Plant Manager? - Answers-Gabe Ontiveros
Who is the first shift supervisor? - Answers-Ulysess Scott
Who is the second shift supervisor? - Answers-Dwayne evans
Who is the third shift supervisor? - Answers-Jaime Rios
Principal objective - Answers-We will exceed our customers' expectations by
maximizing the long-term value of Cintas for its shareholders and working partners
Elements of our Corporate Character - Answers-We are thorough, professional,
enthusiastic, have high principles & moral values, high standards of performance,
competitive urgency, a spartan approach, and positive discontent.
Explain how the review process works at Cintas - Answers-First two years - bi-annual
Thereafter - Annual
What does the phrase Competitive urgency mean? - Answers-Attending to every detail
of our business with a sense of urgency, enthusiasm, professionalism, and
thoroughness in a way that if not doing so, it will result in the loss of a partner or
customer.
What is Cintas' open communication process? - Answers-Supervisor, manager, HR
manager, location safety and improvement committee, GM, cintas' direct line procedure.
What are the typical FS buying motives? - Answers-Image/Appearance
Soil Protection
, Safety
Convenience
Sanitation
Comfort under foot
Minimize Management Involvement
Trap moisture
Why do companies rent FS products? - Answers-Control house keeping costs
Large Offerings
Convenience
Reduce Depreciation
Hygiene Product Offering Line
Promote a healthy enviroment
Cleanliness issues
Why is our market reputation so important? - Answers-Word of mouth - a customer will
tell 11 people of a bad experience.
How can you increase your chances of staying with Cintas? - Answers-Sell them more
products
What are the four service quality absolutes - Answers-They want their uniforms/products
They want them Clean
They want them functional and in order
They want to trust and depend on their SSR
What are the components of the SSR pay plan? - Answers-Base pay
Route commission
Quarterly Growth Bonus
Contest Winnings
Lost Business Bonus
Catalog
Sales Leads
Premium overtime pay
Why is the soil separation an ssr does important to our customers? - Answers-Proper
soil separation is a key ingredient to getting the customers' products properly cleaned.
Products are made of different material. Terry towels with cotton, aprons with polyester.
Mixing the two together could damage one another.
Why is having an organized truck important? - Answers-It helps remove delivery errors
and forgetting product. Removes possibility of soil contamination. A clean truck is
representative of an organized and efficient SSR.
Why is having a neat delivery area important? - Answers-The SSR should look at the
delivery area as the customers property, but the SSR's responsibility to keep organized.
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