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Health Care Quality 272 Course Exam Questions and Answers
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Health Care Quality 272 Course Exam Questions and Answers
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Health Care Quality: 272 Course ExamQuestions and Answers
Health iiCare iiQuality ii- iiAnswers ii-The iidegree iito iiwhich iihealth iiservices iifor iiindividuals
iiand iipopulations iiincrease iithe iilikelihood iiof iidesired iihealth iioutcomes iiand iiare
iiconsistent iiwith iicurrent iiprofessional iiknowledge.
- iiQuality iiis iiboth iitangible iiand iiintangible, iibut iiif iithe ii__patient__ iidoes iinot ii__want iito
iiimprove_____________ iior iiis ii____very iidissatisfied iiwith iithe iicare________ iithen
iiquality iimeans ii____nothing ii(Useless)_____
Scope—Continuum iiof iiQuality iiConsistency: iithe iifocus iiis iion ii___excellence,
iiimproved iicommunication iiand iiculturally iicompetent iicar ii- iiAnswers ii-a. iiPatient iicare
iioutcomes
b. iiPatient iisatisfaction
c. iiDelivery iiof iisafe iicare
d. iiEvidence-based iicare iidelivery
e. iiResource iiefficient
f. iiPatient-centered iicare
Organizational iiCulture ii- iiAnswers ii-a. iiLeadership:
Begins iiwith ii____leadership
Mission iiand iiVision ii- iiAnswers ii-The iiagency's iimission iiand iivision iishould iiclearly
iidefine, iifor iithe iipublic, iithe iiagency's ii__responsibility____ iifor iidelivering ii__high
iistandards iiof iicare_
Transparency ii- iiAnswers ii-i. iiAgency iimust iibe ii__willing iito iilearn____
ii. iiAllow iicontinual ii___feedback iito iiimprove iioutcomes______
iii. iiGive iiinformation iito iiallow iithe iipatient iito iimake iiinformed iidecisions iior iithe iiprovider
iito iimake ii__informed iidecisions iiwith iireferrals_____
iv. iiYou iican't ii__improve__ iiwhat iiyou iican't iior iichose iinot iito ii__measure___
v. iiTrack iiprogress iito iiidentify iigaps_ iiin iiknowledge/performance___ iiand ii___improve
iiresults_____
Barrier iito iitransparency iiis iifear iiof iidiscipline iior iimalpractice iisuits
a) iiAttributes ii(IOM iiAims iiof iiQuality) iiqualitycheckstandards.org ii- iiAnswers ii-- iiSafe
- iiEffective
- iiEfficient
- iiEquitable
- iiTimely
- iiPatient-Centered
, Safe ii- iiAnswers ii-a. iiavoiding iiinjuries iito iipatients iifrom iithe iicare iithat iiis iiintended iito
iihelp iithem. iiMake iisure iiyou iiare iimaking iithe iiright/good iidecisions
don't____harm iithe iipatient___, iidon't iiadd ii___to iithe iiburden__. iiThis ii___put iion iithe
iiproper iirecautions, iiknowledgebale, iimake iigood iideciosns iiand iibe iisure iiyou iiare
iipracticing iiwithin iiyour iiscope iiof iipractice
Effective: ii- iiAnswers ii-a. iiproviding iiservices iibased iion iiscientific iiknowledge iito iiall
iiwho iicould iibenefit, iiand iirefraining iifrom iiproviding iiservices iito iithose iinot iilikely iito
iibenefit
Match iithe ii__science_ iito iithe ii___care_____. iiAvoid iiover iior iiunder iiuse iiof
ii__resources
Efficient ii- iiAnswers ii-a. iiavoiding iiwaste, iiincluding iiwaste iiof iiequipment, iisupplies,
iiideas, iiand iienergy
Avoid iidoing ii__tests___ iithat iidon't iihelp, ii__duplicating iiprocedures_____, iiand
ii___losing iirecords_ ii(Make iisure iiyou iiare iicoordinating iitransitioning iiof iicare iiefficiently
Equitable ii- iiAnswers ii-a. iiproviding iicare iithat iidoes iinot iivary iiin iithe iiquality iibecause
iiof iipersonal iicharacteristics iisuch iias iigender, iiethnicity, iigeographic iilocation, iiand
iisocioeconomic iistatus
Close iithe iigap. iiAvoid iihealth iicare ii__disparity____. iiBe iisure iicare iioptions iioffered
iiare ii_underserved/undercultured iipatients___. iiBe ii___cultural iicompetence_
Timely ii- iiAnswers ii-a. iireducing iiwaits iiand iisometimes iiharmful iidelays iifor iiboth iithose
iiwho iireceive iiand iithose iiwho iigive iicare.
i. iiAvoid ii___wait_________
Patients iishould iinot iihave iito ii__wait iifor iithe iicare iithat iithey iideserved
Patient-Centered ii- iiAnswers ii-a. iiproviding iicare iithat iiis iirespectful iiof iiand iiresponsive
iito iiindividual iipatient iipreferences, iineeds iiand iivalues, iiand iiensuring iithat iipatient
iivalues iiguide iiall iiclinical iidecisions
i. iiThe iipatient iiis iialways iiin ii__control____.
ii. ii"You iido ii___nothing iiabout iime________, ii__without iime____." iishould iibe iimaking
iino iidecision iiabout iithem iiwithout iithem
Donabedian iiModel ii- iiAnswers ii-defined iiquality iias iivalues iiand iigoals iipresent iiin iithe
iimedical iisystem iiand iidefined iioutcomes iias iia iivalidator iiof iithe iiquality iiand
iieffectiveness iiof iimedical iicare iiunderlying iitheory iiof iiquality
-defined iiquality iias iivalues iiand iigoals iipresent iiin iithe iimedical iisystem iiand iidefined
iioutcomes iias iia iivalidator iiof iithe iiquality iiand iieffectiveness iiof iimedical iicare
iiunderlying iitheory iiof iiquality
- iiStructure/Organizational iiCharacteristics
- iiProcess
-Outcomes
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