WGU D514 OA EXAM NEWEST ACTUAL
EXAM 2025 QUESTIONS AND DETAILED
CORRECT ANSWERS | WGU D514
OBJECTIVE ASSESSMENT A+GRADE
There have been recent complaints at a pharmacy
regarding care, wait times, and errors. The administrator
wants to further examine customer satisfaction rates. After
examining more information the administrator decides to
develop a new patient portal that will allow patients to
perform a refill request online. The system will also allow
patients to request refills via text or mobile devices.Which
two sources of data were used in the change from the old
system to the new system? 2 answers
Patient wait times
Patient portal usage
Patient satisfaction surveys
Patient demographic profiles Correct Answer Patient wait
times
Patient satisfaction surveys
A hospital is experiencing a high rate of nursing turnover
during the first year at the hospital. There are many
theories as to why turnover in this cohort is so high. The
chief executive officer (CEO) has asked the nursing
director to study this further and develop some tactics to
improve nursing retention. The director plans to gather
data, conduct some statistical analysis, and report back to
,the CEO with an improvement plan.Which type of data
would the director gather to develop this plan?
Competitor turnover rates
Hospital tenure for nurses
Overall hospital turnover rate
Frequency of hire dates for nurses Correct Answer
Hospital tenure for nurses
A large urban hospital has implemented a new patient
registration system to reduce patient complaints,
streamline the process, and make it easier to
understand.The hospital had been monitoring patient wait
times for registration prior to implementing this
change.Which aspect of wait time was analyzed in the
application of descriptive statistics applied for this
scenario?
A p-value of wait times was analyzed.
An ANOVA of wait times was analyzed.
An average of wait times was analyzed.
A chi-square of wait times was analyzed. Correct Answer
An average of wait times was analyzed.
A surgical center is experiencing patient attrition. The
center has received bad reviews online. One area of
complaints is that the center is dirty in common areas. The
center conducted a survey to ascertain what the major
complaints were. The center has decided to outsource its
maintenance in an effort to improve patient satisfaction
scores. The median patient satisfaction scores were
determined from the survey. How were descriptive
statistics applied in this scenario?
, To determine the variance in patient satisfaction scores
To determine factors that influence patient satisfaction
scores
To determine the 50th percentile of patient satisfaction
scores
To determine the minimum and maximum patient
satisfaction scores Correct Answer To determine the 50th
percentile of patient satisfaction scores
An administrator at an established hospital decided to
create a new data collection plan for the quality
improvement initiative because the former plan was not
acceptable.One concern with the old plan was with the
timeliness of the data and with missing data elements
associated with wait times and communication.How were
descriptive statistics applied in this scenario?
To confirm overall diagnoses across timeTo identify the
average patient satisfaction scoreTo create a baseline in
the organization's current performanceTo run a regression
to ensure patients are eligible for bonus programs Correct
Answer To identify the average patient satisfaction score
A surgical center is experiencing patient attrition. The
center has received bad reviews online. One area of
complaints is that the center is dirty in common areas. The
center conducted a survey to ascertain what the major
complaints were. The center has decided to outsource its
maintenance in an effort to improve patient satisfaction
scores.The surgical center reviewed patient satisfaction
scores before and after outsourcing its housekeeping
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