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AIRS Test12345, airs exam, AIRS 2019, AIRS (Alliance of Information and Referral Systems), AIRS, AIRS, AIRS (Alliance of Information and Referral Systems)CORRECT 100%
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Course
AIRS I&R COMMUNITY RESOURCE SPECIALISTS
Institution
AIRS I&R COMMUNITY RESOURCE SPECIALISTS
Which of the following best describes the purpose of an I&R service? - ANSWER To bring people and services together
Which of the following best describes a desired attribute of an I&R resource database? - ANSWER accurate and reliable
Which of the following is a characteristic of an I&R servic...
AIRS Test12345, airs exam, AIRS 2019, AIRS (Alliance of
Information and Referral Systems), AIRS, AIRS, AIRS
(Alliance of Information and Referral Systems)CORRECT
100%
Which of the following best describes the purpose of an I&R service? - ANSWER To bring people and
services together
Which of the following best describes a desired attribute of an I&R resource database? - ANSWER
accurate and reliable
Which of the following is a characteristic of an I&R service? - ANSWER friendly
Which fo the following is an example of a role of an I&R service? - ANSWER community outreach
Which of the following best describes 'service gaps' within the context of I&R? - ANSWER inquiries which
reflect a real need but for which no services are available
Which of the following is the most accurate description of "who does I&R"? - ANSWER virtually all
human services organizations
Respite care provides: - ANSWER a brief period of relief for caregivers of dependent adults or children
The formal supervision of people who have been conditionally released from prison after serving part of
their sentence is know as - ANSWER Parole
Which of the following is a potential example of a human service delivered by a commercial business? -
ANSWER assisted living facility
,Which of the following most accurately describes the operating hours of most food pantries? - ANSWER
1-3 days a week for a few hours at at time
Which of the following is potentially a sector of human services? - ANSWER services for persons with
disabilities
What does LIHEAP provide help with? - ANSWER utility payment
Assessment includes the process of - ANSWER understanding the client's problem
If a service is not available for a client, which of the following may be the best method of sharing this
news? - ANSWER "I am really sorry but that service is not available"
Which of the following is an example of a closed-ended question? - ANSWER "Have you previously
applied for this program"
Which of the following parts of a database record should be checked closely when providing a referral? -
ANSWER the eligibility requirements of the program
Which of the following is an example of a close-ended question? - ANSWER "Could you please let mw
know your zip code?"
Which of the following best describes the use of pauses as an I&R technique? - ANSWER an occasionally
useful tool that allows the client to think through a situation
Which of the following is a reason for an I&R Specialist to ask a question? - ANSWER the need to know
something relevant to the clients situation
What is an example fo a good tone? - ANSWER at a level that is appropriate to the client's own tone or
emotional situation
, Which of the following is an AIRS Standard that relates to I&R service delivery? - ANSWER Information,
Assessment, and Referral Provision
Which of the following is an example of a good I&R greeting to encourage rapport? - ANSWER "thanks
for calling your local I&R. How may I help you?
Which of the following is an example of an I&R communication technique? - ANSWER minmal
encouragers
which fo the following most closely describes the importance of confidentiality within I&R? - ANSWER a
central part of our ethics
when conducting an I&R assessment any questions asked by an I&R specialist should be - ANSWER
relevant
I&R clients are by nature - ANSWER all different
An I&R specialist who has strong religious convictions answers a call from a client asking about facility
that provides free HIV testing. the client admits to using drugs and jokes about his gay lifestyle. pithing
the context, it is permissible for the I&R specialist to - ANSWER provide the referral and that the client
for calling
if an inquirer doesn't want to contact the referrals provided the I&R specialist should - ANSWER work
with the inquirer to discuss any other options
which of the following is a good example of a greeting that may encourage rapport for an I&R call -
ANSWER Thanks for calling your local I&R. How may I help you?
Which of the following is the best way of exploring the actions previously taken by an inquirer? -
ANSWER It might help if could go over anything that you've previously tried
Under what circumstances may an inquirer refuse to accept the referrals provided by an I&R Specialist? -
ANSWER If that is their preferences regardless of the reasons
, One of the main advantages of empowerment within I&R is that it: - ANSWER helps people learn how to
help themselves
Creative problem solving is a technique generally used for: - ANSWER attempting to resolve a problem
when there are no available programs
Many community services may have criteria that define the specific populations that are eligible for
service. This means they are open to: - ANSWER those designated population but not others
Which of the following best describes empowerment? - ANSWER self-help
When contacting an agency in order to conduct advocacy, what is the most likely first reaction of the
staff person at the agency you are contacting? - ANSWER initial defensiveness
What is empathy? - ANSWER an understanding of the feelings for others
Close-ended questions that gather information more frequently begin with which of the following? -
ANSWER Where
When an inquirer has several issues, which one should be handled first? - ANSWER the one that the
inquirer most wants to address
If an I&R Specialist is feeling stress, it is best to: - ANSWER recognize the situation and attend honestly to
it
Which of the following is an example of a skill used to help inquirers communicate their needs? -
ANSWER minimal encouragers
What does prioritization involve? - ANSWER helping inquirers focus on the issues they find most
important
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