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Zendesk Foundational Support Learning Path Questions and Answers Verified by Expert 100% Correct
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Zendesk Foundational Support Learning Path Questions and Answers Verified by Expert 100% Correct
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Zendesk Foundational Support Learning PathQuestions and Answers Verified by Expert 100%
Correct
An agent notices tickets coming in from multiple customers referencing the same
issue. Which workflow in Zendesk should the agent create to have an internal
note link the customers' tickets, and update all the tickets at once when the root
cause is resolved? - ANSWER Problem/Incident
An admin needs to configure a drop-down ticket field that can be edited by both
agents and customers submitting requests from the web form in the help center.
Which ticket field permission is required? - ANSWER Customer's can edit
Which macro title would result in the macro nesting highlighted? - ANSWER
Customer::Order Issue Promo Code
You are onboarding a new agent who will primarily work on Level A support
requests with the rest of their team. This agent also needs to see when the billing
department receives Level A billing tickets, which is a separate group that not all
Level A agents should have access to. Which group(s)/ticket access is required for
this agent? - ANSWER Level A/Billing/Tickets in agent's group
An admin would like to configure group mapping so a group of their agents
receives tickets from a specific organization. For the configuration to work the
admin must... - ANSWER Select the group of agents from the organization's
profile
You've created a new trigger to notify your customers of when you are closed for a
holiday. What's the correct course of action after realizing your customers are
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