Exam (elaborations)
URAC TEAM MEMBER PREPARATION QUESTIONS 1-75 WITH ALL ANSWERS CORRECTLY UPDATED
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URAC TEAM MEMBER PREPARATION QUESTIONS 1-75 WITH ALL ANSWERS CORRECTLY UPDATED
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URAC TEAM MEMBER PREPARATIONQUESTIONS 1-75 WITH ALL ANSWERS
CORRECTLY UPDATED
Patient bCare: bWhat bis byour binvolvement bin bPatient bManagement? b- bcorrect
banswer-Patient bmanagement binvolves bprescription bdispensing, breimbursement,
bcounseling, band bpatient bclinical bcare bactivities bwe bdo. bMy binvolvement
bdepends bon bthe brole bI bam bassigned bfor bthe bday.
Patient bCare: bHow bdo bwe bpromote bdrug badherence? b- bcorrect banswer-Initial
bcounseling bon bthe bimportance bof bcompliance, brefill breminder bcalls,
brecommendations bto balleviate bany bside beffects, band bassistance bobtaining
bfinancial bassistance bas bneeded.
Patient bCare: bHow bdo byou bcollaborate bwith bphysicians bor bother bhealthcare
bproviders binvolved bin bpatient bcare? b- bcorrect banswer-We bcommunicate bwith
bthem bregularly bover bthe bphone. bIf bthe bpatient bhas bany bissue bor bif bwe bhave ba
brecommendation/update bwe bwill bcall bor bfax.
Patient bCare: bHow bdo byou badvocate bfor ba bpatient's baccess bto bdrugs? b- bcorrect
banswer-Walgreens bhas baccess bto bmany blimited bdistribution bdrugs. bWe balso
bhelp bwith bprior bauthorizations band bget bpatients bsigned bup bfor bfinancial
bassistance bprograms.
Patient bCare: bHow bdo byou bhelp bwith bprior
authorizations band bappeals? b- bcorrect banswer-We bwork bwith bthe binsurance
bcompany band bcoordinate bobtaining bdocuments bfrom bthe bprescribers bto bhelp
bfacilitate bthe bprocess.
Patient bCare: bHow bdo byou baddress blanguage bbarriers? b- bcorrect banswer-We
bhave bstaff bthat bare bbilingual, buse bthe bPharmacy bTranslators bTools, band bother
bHealth bProviders bor bCaregivers.
, Patient bCare: bIf ba bPatient bEmergency bSituation barises, bsuch bas ba bsuicide
bthreat, bwhat bwould byou bdo? b- bcorrect banswer-Keep bthe bpatient bon bthe bphone
band bsignal ba bteam bmember bto bcall b911 bas boutlined bin bour bPatient bCrisis band
bEmergency bSituation bpolicy.
Patient bCare: bHow bdo byou brefer ba bpatient bto bexternal bsupport bgroups bfor bhelp
bas bneeded? b- bcorrect banswer-We brefer bthe bpatient bto blocal bdisease bsupport
bgroups bor bhospital bsocial bservice. bOn bour bintranet bsite band bdisease bstate
bbooklets, bthere bare balso bnational bgroups bwe bcan brefer bthem bto.
Patient bCare: bHow bdo byou bcommunicate bpatients' brights band bresponsibilities? b-
bcorrect banswer-We bhave bthem bin bour bwelcome bbooklet bthat bis bmailed bto bthe
bpatient band bon bour bweb bpage.
Patient bCare: bHow bdo byou bupdate binformation bin ba bpatient's bprofile? b- bcorrect
banswer-As bwe bbecome baware bof bchanges bwe bwill bupdate bthe binformation bin
bthe bappropriate bfields bin bIC+ bor bSR2.
Patient bCare: bWhat bare byour btriggers bto bsend ba bcall bto ban bRPh? b- bcorrect
banswer-If bthe bpatient bhas bany bclinical bquestions bor bconcerns bwe bhave ba
bpharmacist bspeak bwith bthem.
Patient bCare: bWhat bis bthe bprocess bfor bcollecting band bcommunicating bpayment?
b- bcorrect banswer-Since bthe bmajority bof bour bbilling bis bthrough bon-line
bprescription badjudication, bwe bhave bthis binformation band binform bthe bpatient
bupfront bof ball bcharges bas bmuch bas bpossible.
Patient bCare: bHow bdo bpatients breceive binformation bon btheir bdisease band
bmedication? b- bcorrect banswer-We bprovide bverbal beducation band bwritten bdrug
binformation bleaflets, band bother binformation bas bneeded.
Pharmacy bOperations: bWhat bdo byou bdo bif ba btemperature bis bout bof brange? b-
bcorrect banswer-Notify bmy bmanager.
Pharmacy bOperations: bWhat bis byour bservice barea? b- bcorrect banswer-Describe
bthe bareas bserviced band bState blicenses bheld bby byour bpharmacy.
Pharmacy bOperations: bHow bare bback borders bor bout bof bstocks bhandled? b-
bcorrect banswer-We bnotify bthe bpatient band bprescriber bas bneeded bbased bon bthe
bclinical bsignificance. bWe bmake ball battempts bto butilize bthe bWalgreens bresources
bto bobtain bthe bproduct bas bquickly bas bpossible.
Pharmacy bOperations: bDo byou bhave bbio-hazardous bwaste? bIf bso, bwhere bare
bthe bbins? b- bcorrect banswer-Show bwhere bthe bred bbio-hazard b"sharps" bwaste
bcontainer bis bkept.
Pharmacy bOperations: bHow bdo byou bknow bif ba brecalled bdrug bis bcurrently bbeing
bprocessed bfor ban border
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