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WORK - URAC AUDIT QUESTIONS WITH THE CORRECT ANSWERS UPDATED FULLY.
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WORK - URAC AUDIT QUESTIONS WITH THE CORRECT ANSWERS UPDATED FULLY.
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WORK - URAC AUDITQUESTIONS WITH THE
CORRECT ANSWERS UPDATED
FULLY
What nis nyour ninvolvement nin npatient nmanagement? n- ncorrect nanswer-Patient
nmanagement ninvolves nprescription ndispensing, nreimbursement, ncounseling, nand
npt nclinical ncare nactivities nwe ndo. nMy ninvolvement ndepends non nthe nrole nI nam
nassigned nfor nthe nday.
How ndo nwe npromote ndrug nadherence? n- ncorrect nanswer-During ninitial
ncounseling n- nwe ndiscuss nthe nimportance nof nmedication ncompliance, nrefill
nreminder ncalls, nrecommendations nto nalleviate nany nside neffects, nand nassistance
nobtaining nfinancial nassistance nas nneeded.
How ndo nyou ncollaborate nw/ nphysicians nor nother nhealthcare nproviders ninvolved
nin npt ncare? n- ncorrect nanswer-We ncommunicate nw/ npatients nregularly nin nperson
, nand nover nthe nphone. nIf nthe npatient nhas nany nissue nor nif nwe nhave na
nrecommendation/update, nwe nwill ncall nor nfax ntheir nprescriber na ncommunication.
How ndo nyou nadvocate nfor na npatient's naccess nto ndrugs? n- ncorrect nanswer-We
nhave naccess nto nmany nlimited ndistribution ndrugs n(LDDs) nwithin nthe nWalgreens
nchain. nWe nalso nhelp nwith nprior nauthorizations nand nget npatients nsigned nup nfor
nfinancial nassistance nprograms.
How ndo nyou nhelp nwith nprior nauthorizations nand nappeals nto nensure naccess nto
nmedications? n- ncorrect nanswer-We nhelp nfacilitate nthe nprocess nby nworking nwith
nthe ninsurance ncompany nand ncoordinate nobtaining ndocuments nfrom nthe
nprescribers.
Can nyou nexplain nhow npatient nlanguage nbarriers, ncultural nbeliefs nand ndisabilities
nare naddressed? n- ncorrect nanswer-We nspeak nto nall npatients nin na nculturally
ncompetent nmanner. nWe nhave naccess nto npatient nleaflets nin n16 nlanguages, nthe
nDial-A-Pharmacist ntranslator ntool nvia nIC+, nVoyce nOral nServices n(855-296-8838)
nare navailable nfor nlanguages nnot nlisted nin nIC+ nand nhearing nimpaired ncustomers.
nWritten nlanguage ntranslation nservices nare navailable nvia
ntranslation.services@walgreens.com
Detailed ninfo non ntranslation nservices nis navailable nat nStoreNet n> nRX n> nPatient
nCare n> nPatient nServices n> nTranslation nServices.
If na nPatient nEmergency nSituation narises, nsuch nas na nsuicide nthreat, nwhat nwould
nyou ndo? n- ncorrect nanswer-Keep nthe npatient non nthe nphone nand nsignal na nteam
nmember nto ncall n911 nas noutlined nin nour nPatient nCrisis nand nEmergency
nSituation nPolicy. nAll nother nemergency nsituations nare nreferred nto na npharmacist
nimmediately.
Can nteam nmembers nexplain nhow nwe nrefer npatients nto nexternal npharmacies nif
nthe npatient nneeds ncannot nbe nmet? n- ncorrect nanswer-In nsituations nwhere nthe
npatients nneeds ncannot nbe nmet nby nour npharmacy, n(ie: nWalgreens nout nof
ncoverage nnetwork) nwe ninform nthe npatient nimmediately nand nwork nto ntransfer
ncare nto nthe npharmacy nthe npatient nchooses. nTransfer nlogs/records nare navailable
nfrom nIC+.
How ndo nyou noffer nclinical nsupport nor nrefer na npatient nto nexternal nsupport
ngroups nfor nhelp nwhen nneeded? n- ncorrect nanswer-Information nregarding npatient
nsupport nservices nare navailable nfrom nour nstaff nby ntelephone, nemail, nand nin
nperson nduring nopen nhours. nA npharmacist nis nalways navailable nto nprovide
nclinical nsupport. nWhen nneeded, nwe nrefer npatients nto nlocal nor nnational ndisease
nsupport ngroups. nOur nintranet nsite nhas na nlist nof nsupport ngroups nto nrefer nto nas
nwell nas ndisease nstate nsupport nnetworks.
How ndo nyou ncommunicate nrights n& nresponsibilities nto nthe npatient? n- ncorrect
nanswer-Patient nrights nand nresponsibilities nare nmailed nalong nwith nthe nwelcome
nbooklet n(excluding nHIV npatients) nand nis nmanaged nthrough nAsembia1. nThese
nmaterials nare navailable nin nprint non-site nand nalso nposted non nour nwebsite nfor
npatients nwho ndo nnot nwant nto nreceive nmailing nmaterials.
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