Exam (elaborations)
URAC EXAMS QUESTIONS AND ANSWERS
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URAC EXAMS QUESTIONS AND ANSWERS
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URAC EXAMS QUESTIONS AND ANSWERSWhat do you do if a temperature is out of range? - Answers-Notify my manager
What is your service area? - Answers-We can dispense medications within the state of
California and use FedEx services to ship to all the state.
What happens if you obtain a prescription outside your services area? - Answers-We will
utilize our other Walgreens stores or our Central Specialty Pharmacy to meet the patient
needs.
What's the process of out of stock or back order products? - Answers-Notify patient and
prescriber. Use all available Walgreens resources to obtain product as quickly as
possible.
Where is the red biohazard sharps waste container located? - Answers-We have 2, show
both locations
How do you know if a recalled drug is currently being processed for an order and is still
in the building such as being packed or in a tote? - Answers-The recall information is
communicated via compass to the sites. We identify if we have the product in ou r
inventory, being filled, ready bins or delivery and stop the delivery. We quarantine
products and place in the area that is labeled as "do not use.
Who has access to the pharmacy? - Answers-Access is limited to active pharmacy team
members under the direct supervision of a registered pharmacist at all times. All keys are
collected and locks are changed as needed when team members separate from the
company.
Who has access to CII controlled substances? - Answers-Only Pharmacists have keys
and access to the CII cabinet.
Where is the eye wash station located? - Answers-Show location, near the sink.
Where are the cleaning supplies located? - Answers-Show that cleaning supplies are kept
under the sink or in a segregated area away from drugs.
Where is the alcohol spray bottle area located? Are all spray bottles in their original
manufacturer containers? - Answers-Show the areas under the filling station.
What precautions are required when handling hazardous drugs? - Answers-It is critical to
use separate labeled counting trays and spatulas for hazardous drug handling. We wear
personal protective equipment, as necessary. Non -sterile hazardous drug compounding
is performed in an isolated area or under a powder hood if required by state law.
, How are hazardous drugs identified in the pharmacy? - Answers-Green mylars for
hazardous drugs, yellow for p-rated.
How do you prevent cross contamination of drugs? - Answers-A separate labeled
hazardous drug counting tray and spatula is used when counting and re-packaging
individual doses that are not in unit dose packaging. We wear nitrile gloves when
dispensing a hazardous product, and when required. The counting tray and spatula are
cleaned with 70% isopropyl alcohol wipes after each use. Pill counters and dispensing
machines are NOT used for hazardous drugs.
How is the equipment used in the pharmacy cleaned, calibrated, randomly tested and
certified? - Answers-All equipment is calibrated daily. Scales are cleaned on each day of
use. Random testing is done monthly and documented on the equipment log. Pharmacist
will sign log at the end of the month to ensure the tasks were completed.
Where are the equipment maintenance logs kept? - Answers-Show where the logs are
kept. Ask Sam or Jan if you don't know.
How does your team accommodate the cultural differences of your patients? - Answers-
Every team member undergoes cultural and diversity training. We make
accommodations, if possible for patients when we can. IE: if pt is vegan, we have
alternative compounding recipes, and RPh is always ready to review drug info for any
ingredient a patient may not be comfortable consuming.
Do we provide patient management services if a 3RD party doesn't cover a medication?
- Answers-Pt management services are provided free of charge to all patients. In addition,
we look for financial resources for eligible patients to help with the cost of the
medication(s)
How would you handle a social determinant of health that cannot be resolved by
pharmacy personnel? - Answers-We coordinate with the appropriate entity using the
Coordination of Care Job aid.
What are the social determinants of health? - Answers-Financial, Employment, Physical
Environment, and Social Support.
What are the elements of a care plan? - Answers-Care Plan is comprised of Problem,
Measurable goal with a target date, Intervention(s), Outcome(s) Patient motivation level
assessment and coordination of care documentation.
When should a care plan be implemented and how is it shared with another provider
during transition of care to communicate patient issues? - Answers-Care Plans are
created when an ongoing problem is identified or requested by the patient at Initial
Assessment, Refill Reminder Call, 6-month Reassessment, and as needed during a
Transition of Care. The Care Plan is verbally communicated to the patient or can be
printed to share with a new provider if requested and authorized by the patient
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