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HPEX 445 final Questions with Correct Answer1
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HPEX 445 final Questions with Correct Answer1
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HPEX 445 final Questions with Correct Answerswhat is a team Correct Answer-a group of people with complementary
skills who are committed to a common approach for which they hold
themselves mutually accountable, working together to achieve a
common goal.
short vs long term teams Correct Answer-teams can be organized to
address a short-term, quality assurance problem, such as "why did Mrs.
Jones fall out of bed?" or long term problems, like preventing harm to all
patients in all aspects of care (different tasks/timeframes, different team
structures)
cross-functional teams (CFTs) Correct Answer-address specific
organizational needs, like service excellence, environmental
sustainability & green initiatives, and clinical services marketing, 2) help
healthcare organizations carry out performance improvement activities
and focus the or. on service enhancements (individuals from both
clinical & nonclinical areas)
virtual teams Correct Answer-
committees Correct Answer-group that has multiple items to attend to,
may have members appointed for a term, longer than taskforce (specific
focus, disband once completed)
The Challenge with teamwork Correct Answer--formal teamwork
training for physicians and nurses has been RARE
,-little preparation in undergrad and grad healthcare management
programs
-developing teams and facilitating team activities are recognized
competencies for healthcare managers
clinical vs managerial Correct Answer-•Conflicts between physicians
and nurses are often due to physicians' refusal to embrace teamwork.
•Physicians and nurses work from a clinical framework, advocating at
the individual level for patients and families.
•Health care managers are trained to look at population-level and
organization-wide issues.
benefits of effective teams Correct Answer--improve coordination and
quality of care.
-use health care services more efficiently.
-increase job satisfaction among team members.
-increase patient satisfaction.
-increase productivity.
surgical teams Correct Answer-•A multi-site retrospective study of 74
Veterans Health Administration (VHA) facilities found that
"participation in the VHA Medical Team Training program was
associated with a lower surgical mortality rate" {by 18%
higher-level managers Correct Answer-uncertain that teamwork worth
effort and short term costs, but it: improved communication, improve
, productivity, decreased absenteeism, increased job satisfaction,
decreased nurse turnover
the costs of teamwork Correct Answer-• Meeting time, place to meet and
food and coffee;
• Opportunity costs, i.e, how that time might have been better spent;
• Perceived loss of autonomy;
• Risk-taking associated with letting go of one's turf, and
• Resistance to organizational change.
tuckman's stages Correct Answer-forming, storming, norming,
performing, adjourning
forming Correct Answer-getting oriented to the team goals and each
other, finding out what the tasks are, and who they will be working with
storming Correct Answer-intragroup conflict, attempts at dominance,
passive-aggressive behavior, along with information withholding and
other forms of resistance to team tasks and goals
norming Correct Answer-expectations and roles become codified, either
formally or informally
performing Correct Answer-peace breaks out and team members
actually begin the work at hand, have open dialogue with each other, and
share info to accomplish team's goals
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